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OUR PURPOSE, KEY OBJECTIVES AND GOALS
OUR PURPOSE
“Recording and safeguarding your rights”
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We aim to achieve this by ensuring that: |
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the registers for which we are responsible are kept current and accurate; |
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public access is provided to all information contained in our registers in ways that meet the needs of our customers; |
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we make best use of ICT in our business activities and for the benefit of our customers; and |
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our services represent the best value for money possible. |
KEY OBJECTIVES FOR 2008-2013
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Deliver our core registration and information business accurately, efficiently, effectively, economically and timeously. |
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Increase Land Register coverage. |
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Develop our registration and information services in ways that will enable us to fulfil our purpose. |
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Realise business benefits from continuous improvement and innovation. |
OUR GOALS FOR 2008-2009
Scottish Ministers have set a financial goal for 2008-2009. This is:
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To achieve a return of 10% on net capital employed over the three-year period ending 31 March 2009. |
As milestones towards meeting the longer term objectives for continuing performance, the Keeper has set the following goals for 2008-2009, which have been endorsed by Scottish Ministers.
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To reduce the standard production cost index by 1% for the three years ending 31 March 2009 compared with the three-year performance to 31 March 2008. |
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Where it is in the Keeper’s power and is legally appropriate, to complete the recording and registration of: |
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80% of Sasine writs within 20 working days; with the remainder to be completed within 40 working days; |
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60% of Dealings with Whole within 30 working days; with the remainder to be completed within 100 working days; and |
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70% of standard First Registration applications within 70 working days. |
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As milestones in our three-year strategy to deal with older, complex casework, where it is in the Keeper’s power to do so and is legally appropriate, to: |
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complete registration of 25,000 Transfers of Part cases, along with their consequential Dealings with Whole; and |
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eliminate all pre-January 2006 First Registration casework. |
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To achieve a registration accuracy rate of at least 98.5 % for applications despatched during the previous 12 months. |
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To continue to operate at Charter Mark standards by: |
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achieving a 98% rating for overall customer care in the annual customer satisfaction survey; and |
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processing 98% of all customer enquiries in compliance with RoS’s published response standards. |
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