Customer Service Centres

Customer Services Feedback Form

About You

Q1 Which Customer Service Centre did you visit?

Glasgow Edinburgh

Date of enquiry

Q2 Are you?

A solicitor	Employee of a search company
Employee of a solicitor	A member of the general public	Other business

Q3 How frequently do you visit the Customer Service Centre?

This is my first visit

I visit occasionally

I visit regularly

Q4 How long did you wait before seeing your customer service advisor?

Less than 5 minutes	About 10 minutes	More than 10 minutes
If more than 10 minutes how long did you wait? minutes

Q5 How long did your enquiry take?

minutes

Q6 Where did you find out about our services?

Our Website	Press article	Citizens Advice Bureau
Other (Please state)

Q7 How would you rate the following aspects of our Customer Service Centre?

	very good	good	average	poor	very poor	don't know
a. Speed/turnaround time for enquiry
b. Ability to see staff name on badge
c. Skill level/knowledge of staff
d. Explanation of information accessed
e. Courtesy of staff
f. Helpfulness of staff
g. Value for money
h. Overall satisfaction

Q8 Do you have any comments or suggestions or improvements?

If so, please use the box below:

Q9 Were there any specific barriers during your visit that impacted on you?

Please use the box below for comments:

For us to ensure we are meeting the needs of all citizens the following questions relate specifically to Disability and Ethnicity.

Q10 Disability?

Do you have a disability/impairment?	Yes No
Would you be interested in being part of a Disability Forum to improve our services?	Yes No

Q11 Ethnicity?

Are you a member of a black or ethnic minority group?	Yes No
Would you be interested in being part of a Black or Ethnic Minority Forum to improve our services?	Yes No

Thank you very much for taking the time to complete this questionnaire.