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FAQs

Q1. How do I sign in to eForms Online?

A. Existing eFORMS users’ accounts have been migrated from existing eFORMS service to the new eFORMS service. So you should sign on using your usual user-id. However because the convention for password construction has changed you must prefix your existing password with the characters Rospass1.

Example
Username: johnsm
Existing password: monkey

New password: Rospass1monkey

NB. Your password is case sensitive.

If you are not a registered user of eForms Online and would like to use the service in future, please contact the eServices Support Team on 0845 607 0160 from 08.00 to 18.00 Monday to Friday or click here to register online.

Q2. I have forgotten my password, how do I find out what it is?

A. Your password is totally secure and is only known to you, if you have forgotten your password, please phone the eServices Support Team on 0845 607 0160 from 08.00 to 18.00 Monday to Friday, and they will reset it. One of the team will notify you of the new password allocated and you will then be asked to change this password when you next access eForms Online.

The password construction must comply with the following rules:
a minimum of 8 characters in length
a mix of lower case, upper case and numerals (all three required)

When you have logged in successfully details of the date and time you last signed into your account will be displayed.

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