CORPORATE DOCUMENTS
Business, strategic and performance-related information about RoS as an organisation.

Title: Annual Report and Accounts Description: Yearly report on ROS's activities and performance, withdetailed financial accounts. Format: Electronic version (1997 to present day);hard copy (1993 to present day). Access Details: Website, purchase from TSO (The Stationery Office-see page 14). Cost: Free (electronic version). TSO will advise on prices for hard copy.
Title: Business Plan Description: RoS's annual business plan, from the 2003-2004 plan onwards. Format: Electronic version; hard copy. Access Details: Website; request to the RoS Customer Service Centres. Cost: The Summary, which has been designed for public use, is a simplified version of the full Business Plan. The full Business Plan is available by request to the RoS Customer Service Centres.
Title: Change Initiatives Annual Reports Description: Brief reports by RoS's Business Change Manager, outlining change initiatives that have taken place during the preceding financial year. Format: Electronic version; hard copy. Access Details: Website; request to the RoS Customer Service Centres. Cost: Free. Notes: The first of these reports is for the year 2002/3.
Title: Corporate Plan Summary Description: 5-year strategic plan setting out RoS's Vision and Values, Corporate Objectives, etc from the 2003-2004 issue of the plan onwards. Format: Electronic version; hard copy. Access Details: Website; request to the RoS Customer Service Centres. Notes: The Corporate Plan is refreshed each year in November. The Summary, which has been designed for public use, is a simplified version of the full Corporate Plan. The full Corporate Plan is available by request to the RoS Customer Service Centres.
Title: Customer Services Annual Report (131kb) Description: Contains statistics on the use of RoS customer services, from 2003-2004 onwards. Format: Electronic version; hard copy. Access Details: Website; request to the RoS Customer Service Centres. Cost: Free
Title: Managing Business Change Description: Guidance identifying the best practice principles that underpin RoS's approach to managing business change. Format: Electronic version; hard copy. Access Details: Website; request to the RoS Customer Service Centres. Cost: Free
Title: Organisational Change Plan (704kb) Description: Plan explaining how RoS will transform itself as it implements necessary business change. Format: Electronic version; hard copy Access Details: Website; request to the RoS Customer Service Centres. Cost: Free Notes: The Plan is updated from time to time.
Title: Vision and Values (41kb) Description: Booklet setting out RoS's vision and values as an organisation and how these are to be achieved. Format: Electronic version; hard copy. Access Details: Website; request to the RoS Customer Service Centres. Cost: Free