Title:
Annual
Report and Accounts
Description: Yearly report on ROS's activities and
performance, withdetailed financial accounts.
Format: Electronic version (1997 to present day);hard
copy (1993 to present day).
Access Details: Website,
purchase from TSO (The Stationery Office-see page 14).
Cost: Free (electronic version). TSO will advise on
prices for hard copy. |
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Title:
Business
Plan
Description: RoS's annual business plan, from the 2003-2004
plan onwards.
Format: Electronic version; hard copy.
Access Details: Website;
request to the RoS Customer Service Centres.
Cost: The Summary, which has been designed for public
use, is a simplified version of the full Business Plan. The
full Business Plan is available by request to the RoS Customer
Service Centres. |
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Title:
Change
Initiatives Annual Reports
Description: Brief reports by RoS's Business Change
Manager, outlining change initiatives that have taken place
during the preceding financial year.
Format: Electronic version; hard copy.
Access Details: Website;
request to the RoS Customer Service Centres.
Cost: Free.
Notes: The first of these reports is for the year 2002/3. |
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Title:
Corporate
Plan Summary
Description: 5-year strategic plan setting out RoS's
Vision and Values, Corporate Objectives, etc from the 2003-2004
issue of the plan onwards.
Format: Electronic version; hard copy.
Access Details: Website;
request to the RoS Customer Service Centres.
Notes: The Corporate Plan is refreshed each year in
November. The Summary, which has been designed for public
use, is a simplified version of the full Corporate Plan. The
full Corporate Plan is available by request to the RoS Customer
Service Centres. |
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Title:
Customer
Services Annual Report (131kb)
Description: Contains statistics on the use of RoS
customer services, from 2003-2004 onwards.
Format: Electronic version; hard copy.
Access Details: Website;
request to the RoS Customer Service Centres.
Cost: Free |
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Title:
Managing
Business Change
Description: Guidance identifying the best practice
principles that underpin RoS's approach to managing business
change.
Format: Electronic version; hard copy.
Access Details: Website;
request to the RoS Customer Service Centres.
Cost: Free |
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Title:
Organisational
Change Plan (704kb)
Description: Plan explaining how RoS will transform
itself as it implements necessary business change.
Format: Electronic version; hard copy
Access Details: Website;
request to the RoS Customer Service Centres.
Cost: Free
Notes: The Plan is updated from time to time. |
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Title:
Vision
and Values (41kb)
Description: Booklet setting out RoS's vision and values
as an organisation and how these are to be achieved.
Format: Electronic version; hard copy.
Access Details: Website;
request to the RoS Customer Service Centres.
Cost: Free |
