| CUSTOMER RELATIONS | |
| Guidance on dealing with customers | |
| Title: Customer
Service Manual (909kb) Description: Guidance on the work of the Customer Service Centres. Format: Electronic version; hard copy. Access Details: Website; request to RoS Customer Service Centres. Cost: Free. |
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| Title: Complaints
Handbook (3.36mb) Description: Guidance on how to deal with complaints. Format: Electronic version; hard copy. Access Details: Website; request to RoS Customer Service Centres. Cost: Free. |
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