Our Purpose, Key Objectives and Goals

Our Purpose

“Recording and safeguarding your rights”

We aim to achieve this by ensuring that:

  • the registers for which we are responsible are kept current and accurate;
  • public access is provided to all information contained in our registers in ways that meet the needs of our customers;
  • we make best use of ICT in our business activities and for the benefit of our customers; and
  • our services represent the best value for money possible.

Our Strategic Objectives for 2009-2014

  • Deliver our registration and information business accurately, efficiently, effectively, economically and timeously.
  • Accelerate Land Register coverage.
  • Develop our registration and information services in ways that will enable us to fulfil our purpose; and
  • Realise business benefits from continuous improvement and innovation.

Our Targets for 2009-2010

The financial target for 2009-2010 that Scottish Ministers have set us is:

  • To limit the return on net capital employed to no less than minus 6% over the three-year period ending 31 March 2010.

The Registration targets set by the Keeper for 2009-2010 are:

  • Where it is in the Keeper’s power and is legally appropriate, to complete the registration of:
    • 80% of Sasine writs within 20 working days, with no writ taking longer than 40 working days;
    • 80% of standard First Registration applications within 70 working days ; and
    • 80% of Dealings with Whole within 30 working days, with no Dealing taking longer than 100 working days.
  • As milestones in year two of our three-year strategy to deal with older, complex casework, where it is in the Keeper’s power and is legally appropriate, to:
    • Complete the registration of 40,000 Transfers of Part cases along with their consequential Dealings with Whole; and
    • Eliminate all pre-October 2008 First Registration casework;
  • To achieve a registration accuracy rate of at least 98.5% for applications despatched during the previous 12 months.

The customer service targets set by the Keeper for 2009-10 are to provide a high level of customer service by:

  • Achieving a 98% rating for overall customer care in the annual customer satisfaction survey; and
  • Processing 98% of all customer enquiries in compliance with RoS’s published response standards.

The efficiency target set by the Keeper for 2009-10 is:

  • To limit the increase in the standard production cost index* to no more than 5% for the three years ending 31 March 2010 compared with the three-year performance to 31 March 2009.

*The standard production cost index is a measure of efficiency calculated as a ratio of our overall costs to weighted measures of registration outputs over a three year period.