REGISTERS DIRECT FAQS

GENERAL FAQs

1. I do not want to add unknown software to my PC.

The Das.EXE (which allows users to view maps and Title Plans) has been thoroughly scanned and tested at all stages of production, but, as with all new software, we still recommend you run a virus checker before use. Registers of Scotland accept no liability for any loss suffered as a result of its use. N.B. the Title Plans and Map functionality will not be operational without access to this software. Please check with your IT department before installing any software.

2. My passwords are being stored when I log into REGISTERS DIRECT.

It is not recommended that users store their passwords in their browsers as this may cause security infringements from an unauthorised user of your PC. To clear stored passwords click on Tools-Internet Options-Click on the content tab at the top of the screen-Click on the auto complete button. Also make sure that the forms password box is unticked and the clear passwords button has been clicked.

3. I cannot view Title Plans or the Index Map on the Land Register.

Only totally complete Title sheets/Plans are made available to REGISTERS DIRECT customers - work in progress is reflected in the application record where there are no plans to view.

Have you downloaded the DAS.EXE file from the getting started page in the about button on the welcome screen?. This is essential if you want to view the Title plans and Maps on the Land Register.

4. I am unsure how to search the Sasines and the Land Register? What am I offered?

There are Sasine Register and Land Register Quick Start guides available. The booklets are available via the Registers of Scotland Website http://www.ros.gov.uk where they can be printed either in black and white or in colour. These booklets are also available in hard copy and can be ordered by contacting the REGISTERS DIRECT E-Services team on 0845 607 0160.

All screens/input fields and results have context sensitive help available, whenever the cursor changes to a hand a hyperlink is available.

5. I have been charged twice for the same information.

If you access the same information during different sessions separate charges would be accrued.

Suggest user prints/e-mails results potentially required again, there is no charge for this facility.

If the system does not detect user activity for 60 minutes the session is automatically terminated, this may result in an additional search being undertaken at an additional cost.

6. I am experiencing problems retaining my session.

Always use the go back button provided within REGISTERS DIRECT. Do not use the browser functionality. The browser functionality interferes with REGISTERS DIRECT and may result in you losing your result and starting again, attracting an additional charge.

If the system detects inactivity for 60 minutes it automatically logs that user off. The screen appears the same, however upon selection of another menu option the login prompt appears.

Viewing e-mail with REGISTERS DIRECT result attachments whilst logged on to the system potentially creates a browser conflict. Close down the 2nd browser by using the back button rather than closing.

7. My search times out.

The system automatically times out after a period of 5 minutes if a result is not obtained.

Try refining your search criteria, i.e. do not search for common names such as Smith, try address/name alternative.

8. I am having difficulty with CAJR minute number searching.

Year 2000 searches are entered as 100 not 00 due to a production system millennium workaround.

9. I cannot access Help/Print screens/Print command fails.

Confirm screen is not already open by checking your Task Bar.

User must shut down Help/Print screens after use to be able to re-activate the functionality later.

If you are convinced the printer is correctly configured/connected but still not responding; try using the browser print button to establish connection by printing any screen. Immediately return to the standard printing instructions thereafter.

10. The result list is too large; I cannot find the appropriate entry.

Use the CTRL+F keyboard command to display the Find box. Enter the criteria required to automatically search the result list. e.g. John Brown or 19 High Street.

11. I am unsure what criteria to enter for a search? what am I offered?

All screens/input fields and results have context sensitive help available, whenever the cursor changes to a hand a hyperlink is available.

12. I am not always able to view my rolling total.

The rolling total is made visible at the bottom of the result page for a chargeable enquiry. If you cannot see this total then you can contact the E-Services team on 0845 607 0160 and have the function activated.

13. What do I do if a REGISTERS DIRECT user leaves the organisation? or they move to another position and no longer use REGISTERS DIRECT?

You should contact the REGISTERS DIRECT E-Services team on 0845 607 0160 and have your account details altered.

14. What do I do if I need to add a new REGISTERS DIRECT user to my account?

You should contact the REGISTERS DIRECT E-Services team on 0845 607 0160 and have your account details altered.

15. How do I get the information I require if REGISTERS DIRECT is not available?

You should contact one of our customer service centres in edinburgh or Glasgow.

Customer Service Centre
Erskine House
68 Queen Street
Edinburgh
Fax: 0131 200 3932
Tel: 0845 6070161
Email: customer.services@ros.gov.uk

Customer Service Centre
9 George Square
Glasgow
Fax: 0141 306 4424
Tel: 0845 6070164
Email: customer.services@ros.gov.uk

16. How can I view the creditors list?

You can view the creditors list by clicking the Additional Information hyperlink on an application record detail or click the link below to access the table.

Click Here to view the creditors list.

ADMIN FAQs

17. Who do I contact when I want a copy of an existing invoice?

The REGISTERS DIRECT E-Services team on 0845 607 0160 quoting the invoice reference OP/I..... and your REGISTERS DIRECT Number.

18. What do I do when I receive a reminder letter referring to an outstanding balance?

Contact the Finance dept on one of the following numbers, 0131 659 6111 Ext. 3922 or 3719.

19. Who do I contact if I have a query regarding a past or current invoice?

The REGISTERS DIRECT E-Services team on 0845 607 0160 quoting the invoice reference OP/I..... and your REGISTERS DIRECT Number.

20. Who do I contact if the REGISTERS DIRECT system crashes during a search?

The REGISTERS DIRECT E-Services team on 0845 607 0160 quoting your username, the date and time of the search and the search criteria you input.

21. Who do I contact if I want to change the invoicing arrangements?

The REGISTERS DIRECT E-Services team on 0845 607 0160 quoting the REGISTERS DIRECT number and the intended changes.

22. Who do I contact if I want to add/remove a user on my REGISTERS DIRECT account?

The REGISTERS DIRECT E-Services team on 0845 607 0160 quoting the REGISTERS DIRECT number and the intended changes.