Help
functions appear on all REGISTERS DIRECT
screens. A context driven help, using pop-ups on all fields,
is available as the user navigates the system.
HELP
& SUPPORT
eService
Support Team
Customers with REGISTERS DIRECT
technical problems, or issues relating to logging on,
refunds, password changes, addition or deletion of users,
copy invoices and invoice queries should contact the
eServices Helpdesk on 0845
607 0160 or email eservices@ros.gov.uk.
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Charging
& Invoicing
Invoices are issued fortnightly.
To add value to your business key benefits of the system allow
for “utilised audit trails” – the opportunity
to trace a transaction from search to invoice; this allows
for speedy posting of search charges to the appropriate billing.
Users are able to view the cumulative spend incurred during
a session of searching.
NAVIGATION
Standard windows based driven using a keyboard and a mouse.
OUTPUTS
An extensive range of output forms to suit your business needs.
In addition to the search output displays and browsing of
results, the user can output to a local printer
(watermarked and authenticated with date/time) or email the
results (with encrypted security tags which stops the message
being changed after issue).
CHARGING
& INVOICING
Adding value to your business - an unusual claim. Two key
aspects of the system are a realtime Fee counter and 'unitised
audit trails' - the ability to trace a transaction from search
to invoice. Viewing how much you spend on line and then being
able to allocate the charge to a specific cost centre saves
money by automating part of the accounting process.
