Glasgow office move latest - payment option and mail address update

We will be moving offices in February 2017 from our current home at Hanover House, Douglas Street to new offices at St Vincent Plaza, 319 St Vincent Street, Glasgow, G2 5LP. Read more about the move to St Vincent Plaza.

Payment option and address details update

With a brand new appointment only system in both customer service centres launching in the new year and the move to St Vincent Plaza in February, we are making some changes to the ways we receive payments and mail.

No cash payments

Due to the move to an appointment only system, as of 9 January unfortunately we will no longer be able to accept cash / over the counter payments. We will be accepting credit / debit card payments from personal customers for information provided at your appointment.

Business customers will have the option of paying with a credit / debit card at the time of the appointment or to have charges billed to an existing credit account.

Mail switchover

When we make the move to St Vincent Plaza, all our mail will be redirected to our Edinburgh office. We will communicate in early January information relating to the correct mail boxes to use.

New appointment system

Further details of the new appointment system will be made available in early January 2017.