How we did

In 2015-16, we received 13 compliments from customers noting good service.

In the same year, we received 149 complaints. Of these, 46 were upheld or partially upheld.

Complaint classification

Complaints received

Complaints upheld or partially upheld

Changes issues

15

9

Limitations of service

26

9

Service charges

13

4

Service delivery

17

9

Speed of service

11

4

Quality of service

67

11