Information charter

The Keeper of the Registers of Scotland is legally responsible for compiling and maintaining public registers relating to property and other legal documents.

Our purpose is to safeguard rights by giving people access to important legal information.

Types of information

To create our registers and fulfil our statutory duties, we handle personal information such as the names and addresses of people who own property. We use this information to serve our customers and meet our obligations as an employer.

Our obligations

We will use your personal information in compliance with the Data Protection Act 1998 and government best practice. However, your rights under the Data Protection Act are limited. This is because the act permits us to use personal information to manage our registers without your consent.

Personal information held for other purposes

When we handle personal information for purposes other than maintaining our registers, such as providing you with a service or buying products or services from you, we promise to:

  • tell you why we need it
  • request only what we need
  • protect it from unauthorised access
  • keep it only for as long as we need it
  • seek your permission before sharing it with other organisations

In return, we ask you to:

  • give us accurate information
  • tell us as soon as possible about any changes, ie a new address

Further information

Contact our customer services team to find out:

  • what information we hold about you
  • how to correct any mistakes
  • what agreements we have with other organisations for sharing information
  • under what circumstances we may pass on your personal information without telling you, eg detecting crime and producing anonymised statistics
  • how we instruct staff to use and delete your personal information
  • how we check information we hold is accurate and up to date
  • how to make a complaint

Privacy statement

Our privacy statement explains how we use personal information collected from our website.

Independent advice

For independent advice about data protection, contact the information commissioner's office at:

ICO
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Phone: 0845 630 6060 or 01625 545745
Fax: 01625 524510

Want to know more?

Contact us at one of our customer service centres.