2012 Act guidance - applications helpline closure

Published: 10 March 2015

The 2012 Act has now become business as usual, and so from Friday 20 March the dedicated application helpline on 0800 028 9311 will close.

Since the designated day on 8 December 2014, we have seen a steady decline in the number of applications that have needed to be returned. We invested significant resource in the lead up to the designated day to minimise the issues that changing our and your practices would entail.

This activity, coupled with changes post-designated day, has seen the rejection figures drop to 6% from mid-February 2015. If this trend continues, rejection rates will soon be at or below pre-2012 Act levels. It's in our joint interests to reduce this figure further and we will continue to work with our customers to achieve this.

You can still get all the relevant guidance and information via our Knowledge Base.

For general enquiries, including the evidence needed to meet the conditions of registration, you can also contact one of our customer services centres.