Registers of Scotland arrears response

Published: 29 June 2018

In response to recent press reports, regarding our announcement this week on our plans to address our backlog of applications, Registers of Scotland wishes to reassure customers and citizens that this is an administrative process that will not impact them in any way.

In the highly unlikely event that this delay is creating an issue for customers we have communicated widely to relevant stakeholders in the legal, lending and conveyancing community on our plans to expedite those cases to ensure no problems occur.

In 2017/18 Registers of Scotland successfully completed over 661,000 applications to our registers, with the average time to process an application being 26.5 days, well within our service level agreement of 6-9 months depending on the type of transaction.

The reason for our earlier announcement was to reassure customers and citizens that we accept that our backlog of 40,000 cases is unacceptable and to provide details of our plans to eradicate it within the next 12 months, reporting our progress on a monthly basis to provide additional reassurance and transparency on our delivery.