Registers of Scotland (RoS) today published our ambitious new Corporate Plan that sets out our business priorities for 2019-24.
With the significant milestone of achieving completion of Scotland’s Land Register by 2024, our five-year plan sets out additional priorities that include developing new digital services and investing in open innovation projects. It also includes a medium term commitment to clearing the arrear.
The plan is underpinned by the values of impartiality, being forward-thinking in the way that we deliver for the people of Scotland and the Scottish economy, and providing excellent opportunities for our people. We will continue to be customer focussed, and to deliver professional and effective public services.
Commenting on the publication of the corporate plan, the Keeper of the Registers of Scotland, Jennifer Henderson, said:
“This plan seeks to achieve a balance between our day to day work, achieving our longer term goals, and ensuring our customers get the very best service possible. As I have said previously, I also want to eradicate our arrear, and that’s an objective that will be at the core of our work over the next 18 months.
“By setting out a clear goal to achieve Land Register completion by 2024, and further develop the most accessible digital services possible, we can ensure that RoS is in a position to deliver the level of service and access to affordable information that our customers expect and deserve.”
The corporate plan provides a framework to improve the services RoS already delivers. It will also support the delivery of additional value through the creation of new services, new data and information products, and by creating appropriate opportunities for others to innovate through the use of our data.
The Keeper also reiterated her commitment to transparency. RoS will report progress on the delivery of the new corporate plan every six months, which will allow us to review delivery against our strategic objectives, take into account feedback from our colleagues and customers, and take action quickly where we’re not meeting expectations.