We’ll soon be introducing an improved version of the digital application form (known as the C&S1).
The Register of Deeds is one of the important legal registers we hold. We received over 50,000 applications to this register in 2018-19, and to deliver an optimised service to our customers we’ll soon be introducing an improved version of the digital application form (known as the C&S1).
What’s changing?
The changes to the form focus on usability and functionality improvements. The overall content of the form will remain unchanged, but visually the form will be updated to align with the new government style for digital services.
Why are we making these changes?
We’re committed to providing effective digital services based on usability and customer need, and this form was something ready for improvement.
The new form will deliver a number of benefits to both customers and RoS staff, with the ultimate result being a quicker and more efficient service. These benefits include:
- Support for automation and integration, which reduces the likelihood of manual error and saves time. For example, the new form auto-populates with the user’s FAS number and agent address, and there’s also a type-ahead feature for entering the deed type
- An easy way to save and resume a draft application - no longer any need to save the form on your own system and re-upload, as the form data is saved in our database.
- Improved accessibility for users with assistive technologies
- A more streamlined PDF – we’ll only print fields that contain content
With these new developments, the C&S1 form is the quickest and most efficient way to submit applications for the Register of Deeds. We’d therefore encourage all our customers to use it, rather than the older paper form or sending a letter.
Let us know what you think
We’d love to hear any feedback you have on our new form. To let us know your thoughts or if you have any questions on the changes, please contact our Customer Services team.