Service standards 2021-22

Published: 14 October 2021
Freedom of information class: How we're performing

We are transparent and publish statistics showing how well we perform against our service standards.

KPI quarterly update

In our corporate business plan 2021-2026 we outline our four strategic objectives. We're using a series of key performance indicators (KPIs) to ensure we achieve them.

We want to be transparent and share our progress on a quarterly basis.

KPI update April - June 2021

Land register completion

Completing the land register by 2024 is one of our strategic objectives.

The tables and pdf maps below show our current progress.

Registered land mass as of 30 September 2021

Overall total
Scotland's land mass registered Change from previous month
46.7% +0.1%
County totals
Land register county Registered land mass
Aberdeen43%
Angus48%
Argyll49%
Ayr54%
Banff26%
Berwick45%
Bute34%
Caithness43%
Clackmannan53%
Dumbarton53%
Dumfries61%
East Lothian41%
Fife48%
Glasgow65%
Inverness47%
Kincardine45%
Kinross49%
Kirkcudbright64%
Lanark71%
Midlothian44%
Moray44%
Nairn32%
Orkney and Zetland23%
Peebles46%
Perth43%
Renfrew62%
Ross and Cromarty41%
Roxburgh51%
Selkirk51%
Stirling61%
Sutherland46%
West Lothian54%
Wigtown42%

Arrears

We continue to work hard to clear our backlog of cases.

The work programme to clear this arrear has been developed with the customer at the heart of its solutions but it is taking longer than originally estimated.

Our most recent six month review of the corporate plan addresses how we plan to meet these targets.

The figures below show monthly progress on how we’re completing cases in the backlog.

BacklogAugust 2021September 2021
Total arrears 92,09294,649
Oldest case 4 January, 2017 4 January, 2017

Stock review

September 2021 In service standard Out of service standardTotal
2017 -57045,704
2018 -20,86028,060
2019 -27,27827,278
20203529,91529,950
202136,07610,89246,968
Total36,11194,649130,760

Service standards by register

Here's how we have performed from 4 April to 09 October 2021 (end of week 27 of 2021-22):

Registration type Service standard Applications completed2021-22
Enter new land register applications on the application record 1 working day 302,430 100%
Chancery and Judicial Registers 3 working days 31,846 100%
Crofting Register 3 working days 349 100%
General Register of Sasines 20 working days 7,602 0%
Land register applications for deeds affecting registered land 20 working days 124,47489.4%
Land register applications for deeds affecting unregistered land 20 working days 5,81869.4%
Land register applications for deeds affecting part of registered land where the keeper has given development plan approval 20 working days 3,53634.6%
Register other applications for deeds affecting unregistered land 6 months 6,62274.4%
Register applications for deeds affecting part of registered land 9 months 5,38358.4%