Service standards 2020-21

Published: 02 December 2020
Freedom of information class: How we're performing

We are transparent and publish statistics showing how well we perform against our service standards.

KPI quarterly update

In our corporate business plan 2020-2025 we outline our four strategic objectives. We're using a series of key performance indicators (KPIs) to ensure we achieve them.

We want to be transparent and share our progress on a quarterly basis.

KPI update July - September 2020

Land register completion

Completing the land register by 2024 is one of our strategic objectives.

The tables and pdf maps below show our current progress.

Registered land mass as of 30 November 2020

Overall total
Scotland's land mass registered Increase from previous month
43.8% 0.4%
County totals
Land register county Registered land mass
Aberdeen43%
Angus44%
Argyll46%
Ayr55%
Banff24%
Berwick40%
Bute34%
Caithness39%
Clackmannan45%
Dumbarton51%
Dumfries61%
East Lothian37%
Fife49%
Glasgow64%
Inverness42%
Kincardine44%
Kinross46%
Kirkcudbright62%
Lanark71%
Midlothian42%
Moray39%
Nairn35%
Orkney and Zetland22%
Peebles41%
Perth41%
Renfrew63%
Ross and Cromarty33%
Roxburgh47%
Selkirk48%
Stirling51%
Sutherland45%
West Lothian51%
Wigtown41%

Arrears

We continue to work hard to clear our backlog of cases.

The work programme to clear this arrear has been developed with the customer at the heart of its solutions but it is taking longer than originally estimated.

Our most recent six month review of the corporate plan addresses how we plan to meet these targets.

The figures below show monthly progress on how we’re completing cases in the backlog.

Objective one KPIs - July to September 2020
Backlog October 2020November 2020
Total arrears 74,024 74,332
Oldest case 4 January 2017 4 January 2017

Stock review

November 2020 In service standard Out of service standardTotal
2017   8,913 8,913
2018   22,954 22,954
2019   30,848 30,848
2020 38,006 11,617 49,623
Total 38,006 74,332 112,338

Service standards by register

Here's how we have performed from 4 April to 28 November 2020 (end of week 34 of 2020-21):

Registration type Service standard Applications completed2020-21
Enter new land register applications on the application record 1 working day 291,764 100%
Chancery and Judicial Registers 3 working days 25,690 100%
Crofting Register 3 working days 333 93.1%
General Register of Sasines 20 working days 388 0%
Land register applications for deeds affecting registered land 20 working days 96,741 94.9%
Land register applications for deeds affecting unregistered land 20 working days 3,871 41.0%
Land register applications for deeds affecting part of registered land where the keeper has given development plan approval 20 working days 2,419 51.3%
Register other applications for deeds affecting unregistered land 6 months 6,150 36.9%
Register applications for deeds affecting part of registered land 9 months 5,067 26.9%