Service standards 2020-21

Published: 03 March 2021
Freedom of information class: How we're performing

We are transparent and publish statistics showing how well we perform against our service standards.

KPI quarterly update

In our corporate business plan 2020-2025 we outline our four strategic objectives. We're using a series of key performance indicators (KPIs) to ensure we achieve them.

We want to be transparent and share our progress on a quarterly basis.

KPI update October - December 2020

Land register completion

Completing the land register by 2024 is one of our strategic objectives.

The tables and pdf maps below show our current progress.

Registered land mass as of 28 February 2021

Overall total
Scotland's land mass registered Increase from previous month
44.6% 0.3%
County totals
Land register county Registered land mass
Aberdeen44%
Angus44%
Argyll48%
Ayr55%
Banff24%
Berwick41%
Bute34%
Caithness40%
Clackmannan45%
Dumbarton51%
Dumfries62%
East Lothian38%
Fife49%
Glasgow64%
Inverness43%
Kincardine44%
Kinross46%
Kirkcudbright62%
Lanark71%
Midlothian42%
Moray39%
Nairn35%
Orkney and Zetland22%
Peebles41%
Perth42%
Renfrew63%
Ross and Cromarty35%
Roxburgh51%
Selkirk48%
Stirling52%
Sutherland45%
West Lothian52%
Wigtown41%

Arrears

We continue to work hard to clear our backlog of cases.

The work programme to clear this arrear has been developed with the customer at the heart of its solutions but it is taking longer than originally estimated.

Our most recent six month review of the corporate plan addresses how we plan to meet these targets.

The figures below show monthly progress on how we’re completing cases in the backlog.

Objective one KPIs - July to September 2020
Backlog January 2020February 2021
Total arrears 80,162 78,513
Oldest case 4 January, 2017 4 January, 2017

Stock review

November 2020 In service standard Out of service standardTotal
2017   7,152 7,152
2018   22,157 22,157
2019   29,517 29,517
2020 19,63416,725 36,359
202119,6442,96222,606
Total 39,278 78,513 117,791

Service standards by register

Here's how we have performed from 5 April to 27 February 2021 (end of week 47 of 2020-21):

Registration type Service standard Applications completed2020-21
Enter new land register applications on the application record 1 working day 430,588 100%
Chancery and Judicial Registers 3 working days 39,939 100%
Crofting Register 3 working days 521 95.6%
General Register of Sasines 20 working days 2,403 0%
Land register applications for deeds affecting registered land 20 working days 157,21684.8%
Land register applications for deeds affecting unregistered land 20 working days 6,53137.9%
Land register applications for deeds affecting part of registered land where the keeper has given development plan approval 20 working days 3,72241.5%
Register other applications for deeds affecting unregistered land 6 months 8,234 38.3%
Register applications for deeds affecting part of registered land 9 months 7,891 26.6%