Service standards 2020-21Published: 02 December 2020
Freedom of information class: How we're performing
We are transparent and publish statistics showing how well we perform against our service standards.
KPI quarterly update
In our corporate business plan 2020-2025 we outline our four strategic objectives. We're using a series of key performance indicators (KPIs) to ensure we achieve them.
We want to be transparent and share our progress on a quarterly basis.
Land register completion
Completing the land register by 2024 is one of our strategic objectives.
The tables and pdf maps below show our current progress.
Registered land mass as of 30 November 2020
|Scotland's land mass registered||Increase from previous month|
|Land register county||Registered land mass|
|Orkney and Zetland||22%|
|Ross and Cromarty||33%|
We continue to work hard to clear our backlog of cases.
The work programme to clear this arrear has been developed with the customer at the heart of its solutions but it is taking longer than originally estimated.
Our most recent six month review of the corporate plan addresses how we plan to meet these targets.
The figures below show monthly progress on how we’re completing cases in the backlog.
|Backlog||October 2020||November 2020|
|Oldest case||4 January 2017||4 January 2017|
|November 2020||In service standard||Out of service standard||Total|
Service standards by register
Here's how we have performed from 4 April to 28 November 2020 (end of week 34 of 2020-21):
|Registration type||Service standard||Applications completed||2020-21|
|Enter new land register applications on the application record||1 working day||291,764||100%|
|Chancery and Judicial Registers||3 working days||25,690||100%|
|Crofting Register||3 working days||333||93.1%|
|General Register of Sasines||20 working days||388||0%|
|Land register applications for deeds affecting registered land||20 working days||96,741||94.9%|
|Land register applications for deeds affecting unregistered land||20 working days||3,871||41.0%|
|Land register applications for deeds affecting part of registered land where the keeper has given development plan approval||20 working days||2,419||51.3%|
|Register other applications for deeds affecting unregistered land||6 months||6,150||36.9%|
|Register applications for deeds affecting part of registered land||9 months||5,067||26.9%|