Service standards 2020-21

Published: 19 April 2021
Freedom of information class: How we're performing

We are transparent and publish statistics showing how well we perform against our service standards.

KPI quarterly update

In our corporate business plan 2020-2025 we outline our four strategic objectives. We're using a series of key performance indicators (KPIs) to ensure we achieve them.

We want to be transparent and share our progress on a quarterly basis.

KPI update October - December 2020

Land register completion

Completing the land register by 2024 is one of our strategic objectives.

The tables and pdf maps below show our current progress.

Registered land mass as of 31 March 2021

Overall total
Scotland's land mass registered Change from previous month
44.5% -0.1%*

*This negative change in land mass is not because of any loss of coverage on the Land Register, but due to a method change in how land mass coverage is calculated from March 2021 onwards.

County totals
Land register county Registered land mass
Aberdeen43%
Angus46%
Argyll47%
Ayr54%
Banff25%
Berwick41%
Bute34%
Caithness39%
Clackmannan40%
Dumbarton53%
Dumfries60%
East Lothian39%
Fife47%
Glasgow64%
Inverness43%
Kincardine44%
Kinross49%
Kirkcudbright63%
Lanark70%
Midlothian43%
Moray40%
Nairn32%
Orkney and Zetland22%
Peebles44%
Perth40%
Renfrew62%
Ross and Cromarty36%
Roxburgh50%
Selkirk51%
Stirling61%
Sutherland44%
West Lothian52%
Wigtown42%

Arrears

We continue to work hard to clear our backlog of cases.

The work programme to clear this arrear has been developed with the customer at the heart of its solutions but it is taking longer than originally estimated.

Our most recent six month review of the corporate plan addresses how we plan to meet these targets.

The figures below show monthly progress on how we’re completing cases in the backlog.

Objective one KPIs - July to September 2020
Backlog February 2021March 2021
Total arrears 78,51379,056
Oldest case 4 January, 2017 4 January, 2017

Stock review

March 2021 In service standard Out of service standardTotal
2017   6,406 6,409
2018   21,922 21,922
2019   29,235 29,235
2020 16,78317,518 34,301
202128,4903,97532,465
Total 45,273 79,056 124,329

Service standards by register

Here's how we have performed from 4 April to 17 April 2021 (end of week 2 of 2021-22):

Registration type Service standard Applications completed2020-21
Enter new land register applications on the application record 1 working day 15,712 100%
Chancery and Judicial Registers 3 working days 2,420 100%
Crofting Register 3 working days 31 100%
General Register of Sasines 20 working days 729 0%
Land register applications for deeds affecting registered land 20 working days 10,14690.9%
Land register applications for deeds affecting unregistered land 20 working days 44151.5%
Land register applications for deeds affecting part of registered land where the keeper has given development plan approval 20 working days 32031.3%
Register other applications for deeds affecting unregistered land 6 months 50184.0%
Register applications for deeds affecting part of registered land 9 months 292 51.0%