Service standards 2021-22

Published: 26 July 2021
Freedom of information class: How we're performing

We are transparent and publish statistics showing how well we perform against our service standards.

KPI quarterly update

In our corporate business plan 2021-2026 we outline our four strategic objectives. We're using a series of key performance indicators (KPIs) to ensure we achieve them.

We want to be transparent and share our progress on a quarterly basis.

KPI update October - December 2020

Land register completion

Completing the land register by 2024 is one of our strategic objectives.

The tables and pdf maps below show our current progress.

Registered land mass as of 30 June 2021

Overall total
Scotland's land mass registered Change from previous month
45.9% +0.3%
County totals
Land register county Registered land mass
Aberdeen43%
Angus47%
Argyll49%
Ayr54%
Banff26%
Berwick42%
Bute34%
Caithness43%
Clackmannan53%
Dumbarton53%
Dumfries60%
East Lothian40%
Fife47%
Glasgow65%
Inverness46%
Kincardine45%
Kinross49%
Kirkcudbright64%
Lanark70%
Midlothian44%
Moray42%
Nairn32%
Orkney and Zetland23%
Peebles46%
Perth42%
Renfrew62%
Ross and Cromarty38%
Roxburgh51%
Selkirk51%
Stirling61%
Sutherland47%
West Lothian53%
Wigtown42%

Arrears

We continue to work hard to clear our backlog of cases.

The work programme to clear this arrear has been developed with the customer at the heart of its solutions but it is taking longer than originally estimated.

Our most recent six month review of the corporate plan addresses how we plan to meet these targets.

The figures below show monthly progress on how we’re completing cases in the backlog.

Backlog May 2021June 2021
Total arrears 85,08187,966
Oldest case 4 January, 2017 4 January, 2017

Stock review

June 2021 In service standard Out of service standardTotal
2017 -5,9515,951
2018 -21,38621,386
2019 -28,54328,543
20207,49124,70432,195
202129,7367,38237,118
Total37,22787,966125,193

Service standards by register

Here's how we have performed from 4 April to 24 July 2021 (end of week 16 of 2021-22):

Registration type Service standard Applications completed2020-21
Enter new land register applications on the application record 1 working day 174,784 100%
Chancery and Judicial Registers 3 working days 19,048 100%
Crofting Register 3 working days 224 100%
General Register of Sasines 20 working days 4,161 0%
Land register applications for deeds affecting registered land 20 working days 73,39489.5%
Land register applications for deeds affecting unregistered land 20 working days 3,52658.7%
Land register applications for deeds affecting part of registered land where the keeper has given development plan approval 20 working days 2,02334.0%
Register other applications for deeds affecting unregistered land 6 months 4,10176.8%
Register applications for deeds affecting part of registered land 9 months 2,945 65.1%