Call us

Customer services

Phone: 0800 169 9391

If you suffer from a hearing impairment and have a textphone, please call 0131 528 3836

Opening hours:

08:30 - 17:00 Monday, Tuesday, Thursday and Friday
10:00 - 17:00 Wednesday

Online services

Email: eservices@ros.gov.uk

Phone: 0800 028 9296

Opening hours:

08:30 - 17:00

Monday, Tuesday, Thursday and Friday

10:00 - 17:00 Wednesday

Reports support

For queries about previously submitted reports, email reports@ros.gov.uk. This mailbox is checked throughout the day and is the best method of progressing your query.

Alternatively, calls will be taken where possible on 0800 028 9295.

Opening hours:

08:30 - 17:00 Monday to Friday