Temporary closure of the application record

Published: 24 March 2020 - 12:40pm

Update Tuesday 24 March

Following last night’s announcement by the Prime Minister and First Minister, Registers of Scotland (RoS) has taken the decision to close Meadowbank House, in Edinburgh and St Vincent Plaza, Glasgow today.

As a consequence, the application record has been suspended until further notice as we will be unable to process any paper applications after today.

All applications received today 24 March will be taken into the application record.

This decision has not been taken lightly but our priority is to safeguard the health and wellbeing of our colleagues and the wider community by following the latest Government advice.

We are working on a digital solution that will enable us to allow digital applications to be submitted.

Our ability to implement an effective digital solution is critically dependent on not having any pending paper applications that we have not been able to process.

It is therefore absolutely essential that you do not send any applications by mail to RoS.

Applications that can be submitted digitally will continue to be processed.

We understand that this is a very challenging time for all of you, your businesses and your families. Rest assured, RoS is working extremely hard to support you and the economy of Scotland.

We will be posting regular updates on our website and social media channels.

We will provide a firm update on our progress with enabling a digital solution, and next steps, on Friday 27 March.

At this stage we cannot commit to when the application record will reopen but we will be able to provide a further update on this as part of Friday’s update.

In the meantime, if you have any questions about how the ongoing situation is affecting RoS services please contact customer.services@ros.gov.uk, freephone 0800 169 9391, textphone: 0131 528 3836 or email: covid19enquiries@ros.gov.uk.

Depending on the volume of emails we may not be able to respond personally to your query, but please be assured that we will use the questions arising to update the guidance and information on our website as regularly as we can.

You can continue to find land and property information by searching ScotLIS.

We thank you for your cooperation during this challenging time.


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