The arrears section proposal.
Arrears
We continue to work hard to clear our backlog of cases.
The work programme to clear this arrear has been developed with the customer at the heart of its solutions but it is taking longer than originally estimated.
Our most recent six month review of the corporate plan addresses how we plan to meet these targets.
The figures below show monthly progress on how we’re completing cases in the backlog.
| Backlog | September 2020 | October 2020 |
|---|---|---|
| Total arrears | 71,798 | 74,024 |
| Oldest case | 4 January 2017 | 4 January 2017 |
Stock review
| In service standard | Out of service standard | Total | |
|---|---|---|---|
| 2017 | 9,087 | 9,087 | |
| 2018 | 23,046 | 23,046 | |
| 2019 | 31,069 | 31,069 | |
| 2020 | 37,700 | 10,896 | 48,596 |
| Total | 37,700 | 74,098 | 111,798 |