Digital improvements

Develop and deliver digital improvements that support a sustainable business where the needs of our customers are fully satisfied.


Objective 3 from April to June 2023
Performance indicatorTargetTotalProgress
The Customer Satisfaction Index (CSI) score 79.5-                  -

This KPI reports biannually.

Why we are working towards this

This will :

  • provide our customers with the convenience of digital services and confidence that these will be quick and easy to use
  • increase ability our to provide excellent customer service
  • support our role in delivering strong and responsive public services


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