Digital improvements


Develop and deliver digital improvements that support a sustainable business where the needs of our customers are fully satisfied.

Progress

Objective 3 from April to June 2022
Performance indicatorTargetTotalProgress
The Customer Satisfaction Index (CSI) score 78-           -

The first CSI result will be available by the end of quarter 2.

Why we are working towards this

This will :

  • provide our customers with the convenience of digital services and confidence that these will be quick and easy to use
  • increase ability our to provide excellent customer service
  • support our role in delivering strong and responsive public services

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