Develop and deliver digital improvements that support a sustainable business where the needs of our customers are fully satisfied.
Progress
| Performance indicator | Target | Total | Progress |
|---|---|---|---|
| The Customer Satisfaction Index (CSI) score | 79.5 | - | - |
This KPI reports biannually.
Why we are working towards this
This will :
- provide our customers with the convenience of digital services and confidence that these will be quick and easy to use
- increase ability our to provide excellent customer service
- support our role in delivering strong and responsive public services
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