Develop and deliver digital improvements that support a sustainable business where the needs of our customers are fully satisfied.
|The Customer Satisfaction Index (CSI) score||78||78.3||On target|
The first CSI result will be available by the end of quarter 3.
Why we are working towards this
This will :
- provide our customers with the convenience of digital services and confidence that these will be quick and easy to use
- increase ability our to provide excellent customer service
- support our role in delivering strong and responsive public services