Digital improvements

Develop and deliver digital improvements that support a sustainable business where the needs of our customers are fully satisfied.


Objective 3 from October to December 2023
Performance indicatorTargetTotalProgress
The Customer Satisfaction Index (CSI) score to consistently be above 7878.580.3Ahead of target

This KPI reports biannually.

Why we are working towards this

This will :

  • provide our customers with the convenience of digital services and confidence that these will be quick and easy to use
  • increase our ability to provide excellent customer service
  • support our role in delivering strong and responsive public services


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