Digital improvements

Develop and deliver digital improvements that support a sustainable business where the needs of our customers are fully satisfied.


Objective 3 from October to December 2022
Performance indicatorTargetTotalProgress
The Customer Satisfaction Index (CSI) score 7878.3                  On target

The first CSI result will be available by the end of quarter 3.

Why we are working towards this

This will :

  • provide our customers with the convenience of digital services and confidence that these will be quick and easy to use
  • increase ability our to provide excellent customer service
  • support our role in delivering strong and responsive public services


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