Develop and deliver digital improvements that support a sustainable business where the needs of our customers are fully satisfied.
|The Customer Satisfaction Index (CSI) score to consistently be above 78
|Ahead of target
This KPI reports biannually.
Why we are working towards this
This will :
- provide our customers with the convenience of digital services and confidence that these will be quick and easy to use
- increase our ability to provide excellent customer service
- support our role in delivering strong and responsive public services