Service standards 2022-23
Published: 01 July 2022Freedom of information class: How we're performing
We are transparent and publish statistics showing how well we perform against our service standards.
KPI quarterly update
In our corporate business plan 2021-2026 we outline our four strategic objectives. We're using a series of key performance indicators (KPIs) to ensure we achieve them.
We want to be transparent and share our progress on a quarterly basis.
KPI update January - March 2022
Our KPI update January - March 2022 will be the last one reporting against this Corporate Plan and related KPI measures.
Read our updated Corporate Plan 2022 - 2027.
Land register completion
Learn more about our progress towards land register completion.
Arrears
We continue to work hard to clear our backlog of cases.
The work programme to clear this arrear has been developed with the customer at the heart of its solutions but it is taking longer than originally estimated.
Our most recent six month review of the corporate plan addresses how we plan to meet these targets.
The figures below show monthly progress on how we’re completing cases in the backlog.
| Backlog | May 2022 | June 2022 |
|---|---|---|
| Total arrears | 107,060 | 108,497 |
| Oldest case | 13 January, 2017 | 13 January, 2017 |
Stock review
| June 2022 | In service standard | Out of service standard | Total |
|---|---|---|---|
| 2017 | - | 4,609 | 4,609 |
| 2018 | - | 18,497 | 18,497 |
| 2019 | - | 24,119 | 24,119 |
| 2020 | - | 25,633 | 25,633 |
| 2021 | 6,410 | 31,077 | 37,487 |
| 2022 | 21,234 | 4,562 | 25,886 |
| Total | 27,734 | 108,497 | 136,231 |
Service standards by register
Here's how we have performed from 4 April to 25 June 2022 (end of week 12 of 2022-23):
| Registration type | Service standard | Applications completed | 2022-23 |
|---|---|---|---|
| Enter new land register applications on the application record | 1 working day | 125,338 | 100% |
| Chancery and Judicial Registers | 3 working days | 14,185 | 100% |
| Crofting Register | 3 working days | 180 | 100% |
| General Register of Sasines | 20 working days | 2,560 | 81.2% |
| Land register applications for deeds affecting registered land | 20 working days | 52,207 | 94.2% |
| Land register applications for deeds affecting unregistered land | 20 working days | 2,098 | 79.1% |
| Land register applications for deeds affecting part of registered land where the keeper has given development plan approval | 20 working days | 1,092 | 27.0% |
| Register other applications for deeds affecting unregistered land | 6 months | 2,717 | 71.0% |
| Register applications for deeds affecting part of registered land | 9 months | 2,909 | 43.1% |