Service standards 2021-22

Published: 17 January 2022
Freedom of information class: How we're performing

We are transparent and publish statistics showing how well we perform against our service standards.

KPI quarterly update

In our corporate business plan 2021-2026 we outline our four strategic objectives. We're using a series of key performance indicators (KPIs) to ensure we achieve them.

We want to be transparent and share our progress on a quarterly basis.

KPI update July - September 2021

Land register completion

Completing the land register by 2024 is one of our strategic objectives.

The tables and pdf maps below show our current progress.

Registered land mass as of 31December 2021

Overall total
Scotland's land mass registered Change from previous month
47.5% +0.5%
County totals
Land register county Registered land mass
Aberdeen45%
Angus57%
Argyll50%
Ayr54%
Banff27%
Berwick46%
Bute34%
Caithness41%
Clackmannan54%
Dumbarton56%
Dumfries61%
East Lothian42%
Fife50%
Glasgow65%
Inverness47%
Kincardine50%
Kinross51%
Kirkcudbright64%
Lanark71%
Midlothian45%
Moray45%
Nairn32%
Orkney and Zetland23%
Peebles47%
Perth43%
Renfrew62%
Ross and Cromarty41%
Roxburgh52%
Selkirk51%
Stirling61%
Sutherland47%
West Lothian58%
Wigtown42%

Arrears

We continue to work hard to clear our backlog of cases.

The work programme to clear this arrear has been developed with the customer at the heart of its solutions but it is taking longer than originally estimated.

Our most recent six month review of the corporate plan addresses how we plan to meet these targets.

The figures below show monthly progress on how we’re completing cases in the backlog.

BacklogNovember 2021December 2021
Total arrears 96,68799,714
Oldest case 4 January, 2017 4 January, 2017

Stock review

December 2021 In service standard Out of service standardTotal
2017 -5,3675,367
2018 -19,95619,956
2019 -26,05426,054
2020-28,39928,399
202137,86419,93857,802
Total37,86499,714137,578

Service standards by register

Here's how we have performed from 4 April to 15 January 2022 (end of week 41 of 2021-22):

Registration type Service standard Applications completed2021-22
Enter new land register applications on the application record 1 working day 454,131 100%
Chancery and Judicial Registers 3 working days 48,641 100%
Crofting Register 3 working days 521 100%
General Register of Sasines 20 working days 11,35413.9%
Land register applications for deeds affecting registered land 20 working days 185,92491.0%
Land register applications for deeds affecting unregistered land 20 working days 8,70273.3%
Land register applications for deeds affecting part of registered land where the keeper has given development plan approval 20 working days 4,94836.3%
Register other applications for deeds affecting unregistered land 6 months 9,87374.4%
Register applications for deeds affecting part of registered land 9 months 8,96651.6%