Our performance

This section will provide you with information about our performance across a range of metrics.

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Open casework

Having an open case carries little to no risk. Legal protections are backdated to the day on which the Keeper receives the application.

Open casework

Registers of Scotland (RoS) is committed to delivering an effective and efficient service for customers.

Monthly progress

Monthly data for completed and open cases.

Total number of open cases

Our aim is to stabilise then reduce the volume of cases.

Total Number of Dispositions by Year

Table data showing the volume of dispositions submitted to Registers of Scotland since January 2018.

Rejected casework

Data on rejected casework for the last month.

Turnaround times

RoS processes the majority of cases within 35 days. We have a corporate objective to be an effective and efficient delivery organisation.

Completed applications by type

Turnaround times for completed cases.

Breakdown of completed cases by days

Turnaround times of completed applications by working days.

Casework turnaround times

Turnaround times

Land register completion

The Land Register is our main register and records ownership of land and property in Scotland. The Land Register is map based.

Delivering the benefits of a complete land register

View the latest monthly figures on land register completion.

Updating our strategic objective

In 2022, we updated our strategic objective from 'completing the land register’ to ‘delivering the benefits of a completed land register’.

Land mass coverage in Scotland

Latest data on land mass coverage in Scotland.

Maps of land mass coverage

Latest land mass coverage maps.

Progress by local authority

Progress on land register completion by local authority.

Functional completion

Address coverage of properties that regularly transact.

Unlocking sasines

Unlocking sasines will indicate the likely ownership of areas not on the land register with a high degree of certainty.

Key performance indicators

Key Performance indicators (KPIs) measure how we're performing against our 5 strategic objectives.

Key performance indicators

Key Performance indicators (KPIs) measure how we're performing against our 5 strategic objectives.

Customer satisfaction

We are committed to providing a high-quality service. We regularly survey our customers to ask how we’re performing – and what we could be doing better.

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