Accessibility statement

We're continuously working to make as accessible and usable as possible for all abilities and disabilities. This includes older audiences and those with visual, hearing, cognitive or motor impairments.

We try to make our site easy to use with assistive technologies, example of this are:

  • easy to read colours
  • larger fonts
  • plain English
  • the ability zoom in up to 300% without the text spilling off the screen
  • keyboard-only navigation
  • being able to listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website

We know some parts of this website aren’t fully accessible:

  • screen reading software can't read parts of pages
  • screen reading software isn't informed when change happens on a page
  • most older PDF documents aren't accessible to screen reader software

What to do if you can't access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in two days.


We’re always looking to improve the accessibility of this website.

If you cannot access any part of this site or want to report an accessibility problem, please contact us at:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) enforces the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint you can contact the Equality Advisory and Support Service (EASS).  They are an independent advice service. They will advise you on what to do next.

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops. If you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

We can also arrange an interpreter for foreign languages. We can arrange this if you tell us before your visit or if you need a call back.

We can provide responses in accessible PDF, large print, easy read, audio recording or braille.

Find out how to contact us

Compliance status

Registers of Scotland is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This accessibility statement applies to

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 (WCAG) A and AA success criteria, with the below exceptions.

Non-accessible content

The content listed below is non-accessible for the following reasons.


If there’s a change in what is being presented on a page because of an action taken, the screen reader is not informed of the change to the page. This doesn’t meet WCAG 2.1 success criterion 4.1.3 (status messages).


Some PDF, Excel and Word publications produced since September 2018 may not be fully accessible. Where possible we make documents accessible and/or provide a suitable HTML alternative.

Not within the scope of the accessibility regulations

Many of our older PDFs and Word documents don’t meet accessibility standards. For example, they may not be structured so they’re accessible to a screen reader.

We aren't required to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs, Excel or Word documents we publish will meet accessibility standards.

How we tested this website

This website was last tested on 21 August 2019. The test was carried out by Registers of Scotland.

What we're doing to improve accessibility

We are reviewing our approach and working towards meeting the regulations by:

  • continuing to train our staff to create accessible services
  • increasing the use of automated and manual accessibility testing in our development process
  • continuing to conduct user research with people who have access needs

Preparation of this accessibility statement

This statement was first published on 19 September 2019. It was last updated on 21 September 2023.

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