We want as many people as possible to be able to use this website.
This means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible is this website
We know some parts of this website aren’t fully accessible:
- screen reading software can't read parts of pages
- screen reading software isn't informed when change happens on a page
- most older PDF documents aren't accessible to screen reader software
What to do if you can't access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- customer.services@ros.gov.uk
- 0800 168 9391
We’ll consider your request and get back to you in two days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website.
If you find any problems, let us know by emailing website.feedback@ros.gov.uk or call us on 0800 169 939.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) enforces the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint you can contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops. If you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
We can also arrange an interpreter for foreign languages. We can arrange this if you tell us before your visit or if you need a call back.
We can provide responses in accessible PDF, large print, easy read, audio recording or braille.
Technical information about this website's accessibility
Registers of Scotland is commits to making its website accessible, under the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
Non-compliances a listed below.
Non accessible content
The content listed below is non-accessible for the following reasons.
Forms
If there’s a change in what is being presented on a page because of an action taken, the screen reader is not informed of the change to the page. This doesn’t meet WCAG 2.1 success criterion 4.1.3 (status messages).
Publications
Some PDF, Excel and Word publications produced since September 2018 still don't meet accessibility standards.
We are converting these publications to HTML or updating the document templates. Some publications are being audited by an accessible document specialist.
Content that’s not within the scope of the accessibility regulations
Many of our older PDFs and Word documents don’t meet accessibility standards. For example, they may not be structured so they’re accessible to a screen reader.
We aren't required to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs, Excel or Word documents we publish will meet accessibility standards.
How we tested this website
This website was last tested on 21 August 2019. The test was carried out by Registers of Scotland.
What we're doing to improve accessibility
We are reviewing our approach and working towards meeting the regulations by:
- continuing to train our staff to create accessible services
- increasing the use of automated and manual accessibility testing in our development process
- continuing to conduct user research with people who have access needs
This statement was first published on 19 September 2019. It was last updated on 12 August 2022.