FOI Release:Social Media Management Platforms and Tools

Published: 09 May 2024
Freedom of information class: What we spend and how

Information request under the Freedom of Information (Scotland) Act 2002 (FOISA).

FOI reference: CW-2024-153
Date received: 20 March 2024
Date responded: 02 April 2024

Information requested:

1) Do you use a Social Media Management platform? 
2) If so, what tools do you use? 
3) What is your annual spend on a Social Media Management tool? 
4) What dates does your contract with your current supplier end (month & year)? 
5)Do you use a tool for Social Listening and/or a Media Monitoring platform? 
6) If so, what tools do you use? 
7) What is your annual spend on a tool for Social Listening and/or a Media Monitoring platform? 
8) What dates does your contract with your current supplier end (month & year)? 
9) Who is the senior person responsible for managing these contracts?

Response:

An identical request was responded to in November 2023. The response is available on our website and can be found here. Under section 25(1) of FOISA, we do not have to provide information which is already reasonably accessible to you.

We note the following further information in relation to question 4:

We are on a monthly rolling plan which renews on the 11th of each month. The current contract is due to end April 2024 and the intention is to remain with the current supplier, and the monthly rolling contract, until the scope of services can be fully reviewed.

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