KPI update July - September 2022

Published: 17 October 2022
Freedom of information class: How we deliver functions and services

An update on our key performance indicators (KPIs) for the last quarter of 2021/22.

This is the final set of KPI results based on our previous Corporate Business Plan 2021-2026 covering our four strategic objectives and the series of KPIs used to measure progress.

We are committed to being transparent and will will share the progress against the latest strategic objectives and related KPIs outlined in our Corporate Plan 2022 -2027 on a quarterly basis.

Objective one: Complete Scotland's land register by 2024

Our aim is to stabilise then reduce the arrear through despatching 60% of new applications within 35 days.

Objective one KPI  - July to September 2022
Performance indicator TotalTargetProgress
Clear pre-2021 cases4707Between 2,000 and 5,500 On target
Complete 60% of applications despatched within 35 days
Performance indicator TotalTargetProgress
Dealing with Whole92.9%85%Ahead of target
First registration 65.7%68%Less than 3 months behind target
Transfer of Part (without unregistered prior applications)81.9%65% Ahead of target

The method for processing FRs was amended during Q2 to ensure we meet and exceed this KPI going forward. The new structure is now in place and results are already improving.

We won’t be updating the dashboard as the data is correct.

Objective two: Lead on the innovative provision of land and property data

To meet our applications quality target, we will:

  • improve our data
  • identify new products and data reports
  • offer customers greater accessibility to information we hold
Objective two KPI - July to September 2022
Performance indicatorTotalTargetProgress
Applications quality 94.3% 93% Ahead of target

Objective three: Develop and deliver digital improvements

To continue to meet this target we will provide faster and more secure digital tools where appropriate.

Objective three KPI - July to September 2022
Performance indicatorTotalTargetProgress
Customer satisfaction 78%   

Objective four: Invest in our people

To improve employee engagement, we are aiming to build a workforce of enabled employees that are experienced and forward looking.

Objective four KPI - July to September 2022
Performance indicatorTotalTargetProgress
Improve employee engagement 68%  

The annual Civil Service People Survey takes place each October across the civil service.

Additional staff surveys taken in year indicate positive engagement is being maintained across the organisation.

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