KPI update April - June 2025
Published: 18 July 2025Freedom of information class: How we deliver functions and services
An update on our key performance indicators (KPIs) for April to June 2025.
We are committed to being transparent and will share the progress against the latest strategic objectives and related KPIs outlined in our Corporate Plan on a quarterly basis.
Objective one: Delivering the benefits of a completed land register
| Performance indicator | Aim | Total | Progress |
|---|---|---|---|
| Clear pre-2024 cases in Q1 | Between 11,000 and 15,000 | 9,364 | Approaching indicator |
| Performance indicator | Aim | Total | Progress |
|---|---|---|---|
| Dealing of the Whole | 90.0% | 93.7% | Ahead of indicator |
| First registration | 80.0% | 61.2% | Behind indicator |
| Transfer of Part (without unregistered prior applications) | 75.0% | 76.8% | Ahead of indicator |
Land mass coverage is not a KPI for this financial year. You can continue to follow our progress in this area on our land mass coverage performance page.
Objective two: Deliver more benefits to Scotland by providing innovative and accessible land and property data
To meet our applications quality target, we will:
- improve our data
- identify new products and data reports
- offer customers greater accessibility to information we hold
| Performance indicator | Aim | Total | Progress |
|---|---|---|---|
| Applications quality to be above 96.5% | 96.5% | 96.9% | Ahead of indicator |
Objective three: Develop and deliver digital improvements
To continue to meet this target we will provide faster and more secure digital tools where appropriate.
| Performance indicator | Aim | Spring 25 | Progress |
|---|---|---|---|
| Maintain a Customer Satisfaction Index of between 82.2 and 82.7 and customer effort score CSI of 3.4 or below for our professional customers | 82.2 - 82.7 / under 3.4 | 83.4 / 3.2 | |
| Introduce a customer satisfaction score for citizen customers of 80 or above | 80 or above | 80.5 |
The first result for FY25/6 will be available following the end of Q2.
Objective four: Inspire our people
We know a talented, engaged, and energised workforce is essential to successful delivery across all our strategic objectives.
| Performance indicator | Aim | Total | Progress |
|---|---|---|---|
| Improve employee engagement score in 2025 | 68% | ||
| Improve participation rate | 78% |
The annual Civil Service People Survey takes place each October across the civil service. Once the results are available these will be published in the table above.
Additional staff surveys are taken in year to make sure that positive engagement is being maintained across the organisation.
We retained Gold Status in our 'We invest in People' and 'We invest in Wellbeing' accreditation in 2024 - 25.
Objective five: Be an effective and efficient, future focused delivery organisation
| Performance indicator | |
|---|---|
| RoS will maintain a break-even financial position | On target to break-even |
Final figures will be reported at the end of the financial year in the Corporate Plan.