KPI update January - March 2025
Published: 11 April 2025Freedom of information class: How we deliver functions and services
An update on our key performance indicators (KPIs) for January to March 2025.
We are committed to being transparent and will share the progress against the latest strategic objectives and related KPIs outlined in our Corporate Plan on a quarterly basis.
Objective one: Delivering the benefits of a completed land register
| Performance indicator | Aim | Total | Progress |
|---|---|---|---|
| Identify ownership of Scotland's land mass | between 95% and 96% | 95.8% | Meeting indicator |
| Performance indicator | Aim | Total | Progress |
|---|---|---|---|
| Clear pre-2024 cases in Q4 | Between 11,000 and 15,000 | 9,943 | Approaching indicator |
| Performance indicator | Aim | Total | Progress |
|---|---|---|---|
| Dealing of the Whole | 90.0% | 94.0% | Ahead of indicator |
| First registration | 80.0% | 59.9% | Behind indicator |
| Transfer of Part (without unregistered prior applications) | 75.0% | 78.7% | Ahead of indicator |
Objective two: Deliver more benefits to Scotland by providing innovative and accessible land and property data
To meet our applications quality target, we will:
- improve our data
- identify new products and data reports
- offer customers greater accessibility to information we hold
| Performance indicator | Aim | Total | Progress |
|---|---|---|---|
| Applications quality to be above 95% | 95% | 95.6% | Ahead of indicator |
Objective three: Develop and deliver digital improvements
To continue to meet this target we will provide faster and more secure digital tools where appropriate.
| Performance indicator | Aim | Total | Progress |
|---|---|---|---|
| Achieve a Customer Satisfaction Index of between 82.2 and 82.7 | 82.2 - 82.7 | 83.4 | Meeting indicator |
This KPI reports biannually.
Objective four: Inspire our people
We know a talented, engaged, and energised workforce is essential to successful delivery across all our strategic objectives.
| Performance indicator | Aim | Total | Progress |
|---|---|---|---|
| Improve employee engagement score in 2024 | 68% | 67% | Behind indicator |
| Improve participation rate | 78% | 83% | Ahead of indicator |
The annual Civil Service People Survey takes place each October across the civil service. Once the results are available these will be published here.
Additional staff surveys are taken in year to make sure that positive engagement is being maintained across the organisation.
We retained Gold Status in our 'We invest in People' and 'We invest in Wellbeing' accreditation in 2023 - 24.
Objective five: Be an effective and efficient, future focused delivery organisation
| Performance indicator | |
|---|---|
| RoS will maintain a break-even financial position | Ahead of indicator |
We launched the Registers of Moveable Transactions on 1 April 2025.
Final figures will be reported at the end of the financial year in the Corporate Plan.