KPI update - July - September 2026
Published: 23 October 2026Freedom of information class: How we deliver functions and services
An update on our key performance indicators (KPIs) for September 2026.
We are committed to being transparent and will share the progress against the latest strategic objectives and related KPIs outlined in our Corporate Plan on a quarterly basis.
Objective one: Delivering the benefits of a completed land register
| Performance indicator | Aim | Total | Progress |
|---|---|---|---|
| Clear 10,000 pre - 2025 cases per quarter | 10,000 | 9,221 | Approaching indicator |
| Performance indicator | Aim | Total | Progress |
|---|---|---|---|
| Dealing of the Whole | 90.0% | 95.6% | Ahead of indicator |
| First registration | 80.0% | 65.7% | Behind indicator |
| Transfer of Part (without unregistered prior applications) | 75.0% | 76.3% | Ahead of indicator |
Land mass coverage is not a KPI for this financial year. You can continue to follow our progress in this area on our land mass coverage performance page.
Objective two: Deliver more benefits to Scotland by providing innovative and accessible land and property data
To meet our applications quality target, we will:
- improve our data
- identify new products and data reports
- offer customers greater accessibility to information we hold
| Performance indicator | Aim | Total | Progress |
|---|---|---|---|
| Applications quality to be above 97.0% | 97.0% | 97.7% | Ahead of indicator |
Objective three: Develop and deliver digital improvements
To continue to meet this target we will provide faster and more secure digital tools where appropriate.
The lower a customer effort score the better.
| Performance indicator | Aim | 2025 | Autumn2026 | Progress |
|---|---|---|---|---|
| Achieve a Customer Satisfaction Index of between 82.2 and 82.7 and customer effort score CSI of 3.4 or below for our professional customers | 82.2 - 82.7 / 3.4 | 83.9 / 3.1 | 86.1 /3.0 | Ahead of indicator |
| Achieve a customer satisfaction score for citizen customers of 80 or above | 80 or above | 79.6 | 82.9 | Ahead of indicator |
Objective four: Inspire our people
We know a talented, engaged, and energised workforce is essential to successful delivery across all our strategic objectives.
| Performance indicator | Aim | RoS 2025 score | RoS 2026 score | Progress |
|---|---|---|---|---|
| We will aim to maintain an engagement score that remains higher than the civil service average | 65% | 67% |
The annual Civil Service People Survey takes place each year across the civil service. Once the results are available these will be published in the table above.
Additional staff surveys are taken in year to make sure that positive engagement is being maintained across the organisation.
We will aim to retain our We Invest in People Gold status, our We Invest in Wellbeing Platinum status and Investors in Young People Silver status.
Objective five: Be an effective and efficient, future focused delivery organisation
| Performance indicator | Progress |
|---|---|
| RoS will maintain a break-even financial position | On track |