Contact us

Our specialist teams are available for a wide range of enquiries.

Call our customer service team

Tel: 0800 169 9391

Opening hours

Monday to Friday - 8am to 5pm

Wednesday - 10am to 5pm

If you are a British Sign Language (BSL) user, you can contact us via our national BSL video relay service Contact Scotland-BSL.

  • Email us

    Email our specialist teams. Your selection will make sure your enquiry goes to the right person.

  • Office locations

    We have two offices: one in Edinburgh, and one in Glasgow. Both offices have hearing loops and wheelchair access.

  • Media enquiries

    Contact our press office if you are a journalist with a media enquiry or interview request.

  • Policy for extra support for customers

    This policy will outline our approach to identifying and delivering reasonable adjustments for customers who require them.

  • Customer feedback

    We'd like to find out what you think about this site.

  • Making a complaint

    You can complain by phone, in writing or by email.