Customer service centres

We have customer service centres in Edinburgh and Glasgow.

You can request copy deeds and make ownership enquiries through our website. It’s usually cheaper and quicker to use these services online.

Copy deeds

Ownership enquiries

Make an appointment

If you’d like to request a copy deed or make an ownership enquiry in person, you’ll need to make an appointment.

Request an appointment

Appointments are available from 9am to 3pm every day except Wednesday, when they're available from 10am to 3pm.

We do not accept cash or cheque payments at our customer service centres. You must pay for any information we provide using a credit or debit card. Only business account holders can be invoiced.

For customer service enquiries, please use our contact form.

Both of our customer service centres have hearing loops and wheelchair access.

Opening times

Monday 08:30 - 16:00
Tuesday 08:30 - 16:00
Wednesday 10:00 - 16:00
Thursday 08:30 - 16:00
Friday 08:30 - 16:00
Saturday Closed
Sunday Closed

Edinburgh customer service centre

Meadowbank House, 153 London Road
Edinburgh EH8 7AU
50 Edinburgh 5
550906 Edinburgh 9
0800 169 9391
Textphone Users
0131 528 3836

Glasgow customer service centre

Hanover House, 24 Douglas Street
Glasgow G2 7NQ
12 Glasgow 9
501752 Glasgow 9
0800 169 9391