Customer service centres

We have customer service centres in Edinburgh and Glasgow.

You can request copy deeds and make ownership enquiries through our website. It’s usually cheaper and quicker to use these services online.

Copy deeds

Ownership enquiries

Customer feedback form

Our customer feedback form is quick to complete, please tell us what you think.

Customer feedback form

Make an appointment

If you’d like to request a copy deed or make an ownership enquiry in person, you’ll need to make an appointment.

Request an appointment

Appointments are available from 9am to 3pm every day except Wednesday, when they're available from 10am to 3pm.

We do not accept cash or cheque payments at our customer service centres. You must pay for any information we provide using a credit or debit card. Only business account holders can be invoiced.

For customer service enquiries, please use our contact form.

Both of our customer service centres have hearing loops and wheelchair access.

Opening times

Monday 08:30 - 16:00
Tuesday 08:30 - 16:00
Wednesday 10:00 - 16:00
Thursday 08:30 - 16:00
Friday 08:30 - 16:00
Saturday Closed
Sunday Closed

Glasgow customer service centre

St Vincent Plaza, 319 St Vincent Street
Glasgow G2 5LD
0800 169 9391