Stay up to date with everything happening at Registers of Scotland (RoS) with our monthly blog.

Key messages:

• Give us your views on customer satisfaction
• Changes to Plans Reports service fees
• New RoS Modern Apprenticeship programme
• Digital, Data & Technology careers at RoS
• Performance reporting

Give us your views on customer satisfaction

Our latest customer satisfaction survey is now live and will be open until Monday 6 October. It takes around ten minutes to complete, and you can remain completely anonymous. However, if you require a specific response, there is an option to add your details.

In our most recent survey, we achieved a score of 83.4 (out of 100). This is higher than both the UK all-sector average score of 77.3 and the public sector average score of 74.

Complete the survey as a legal professional.

Complete the survey as a citizen.

Find out more about our results to date on our performance pages.

Changes to Plans Report service fees

Our Plans Report service fees changed on 19 August.

We recently reviewed our Plans Report service to ensure a sustainable, excellent service for our customers now and in the future.

Changes to date:

• increase in Level 1 (now called Basic) and Level 3 (now called Standard) Plans Reports fees
• removal of Level 2 Plans Reports
• our standard processing times will change to within 3 working days.

Upcoming changes in early autumn 2025:

• a Fast Track service will be introduced for customers who need an urgent report
• keep up to date on the latest developments in our newsletter
• customers will also receive an email update with the go-live date.

Find out more about the refreshed plans report service.

If you have any questions, please contact your Customer Relationship Manager or email CRTeam@ros.gov.uk for more information.

RoS Modern Apprenticeship programme

Do you know a young person between 16-24 who is looking for their next opportunity? Register your interest (opens in new tab) to find out more about our upcoming Modern Apprenticeship programme, which starts in January.

Put your career on the map at RoS.

Digital, Data & Technology careers at RoS

Are you interested in a career in Digital, Data & Technology at RoS, or know someone who might be? We are continuing the development of our digital services so that we can provide our customers with the best possible experience.

Interested candidates can join an award-winning organisation recognised for its technology and innovation. Our full stack teams design, architect and build all our registration products in house.

Find out more about a career at RoS.

Performance reporting

You can keep up to date with how we are performing by visiting our performance pages. These are updated every month.

Contact us

For general enquiries or specific questions about an application please contact:

Email: customerservices@ros.gov.uk
Phone: 0800 169 9391