Annual customer survey 2013 - 2014

Published: 12 December 2014
Freedom of information class: How we're performing

Download our annual customer survey covering 2013 - 2014.


RoS_Annual_Survey_2013_14.pdf - (926.1 KB)


Registers of Scotland is a customer focused organisation playing an important role in supporting the property market in Scotland.  

In addition to a regular Mystery Shopping Programme, TNS BMRB has been commissioned to undertake an Annual Customer Survey since 2012. The second survey was undertaken in January 2013 and the latest survey, the third wave, ran at the end of 2013. The findings for all three waves are shown here for comparative purposes.

The target audience for the survey is business customers working in both legal and non-legal sectors.