Service standards 2020-21Published: 21 September 2020
Freedom of information class: How we're performing
We are transparent and publish statistics showing how well we perform against our service standards.
KPI quarterly update
In our corporate business plan 2020-2025 we outline our four strategic objectives. We're using a series of key performance indicators (KPIs) to ensure we achieve them.
We want to be transparent and share our progress on a quarterly basis.
Land register completion
Completing the land register by 2024 is one of our strategic objectives.
A completed land register will be a national asset for Scotland. It will make property transactions easier, faster and cheaper.
|August % complete||July % complete||Progress|
|42.5 %||42.1 %||+ 0.4 %|
The Keeper of the Registers of Scotland addressed our registration backlog in 2018. These are all cases that have fallen outside our service standard.
The backlog is stable or trending down apart from a small proportion of complex cases.
We're working towards a target of 2020 to clear the majority of these complex cases.
Our corporate plan addresses how we plan to meet these targets.
The figures below show monthly progress on how we’re completing cases in the backlog.
|Backlog||July 2020||August 2020|
|Oldest case||2 December 2016||4 January 2017|
Service standards by register
Here's how we have performed from 5th April to 19th September 2020 (end of week 24 of 2020-21):
|Registration type||Service standard||Applications completed||2020-21|
|Enter new land register applications on the application record||1 working day||162,490||100%|
|Chancery and Judicial Registers||3 working days||13,026||100%|
|Crofting Register||3 working days||161||86.3%|
|General Register of Sasines||20 working days||40||0.0%|
|Land register applications for deeds affecting registered land||20 working days||55,850||97.4%|
|Land register applications for deeds affecting unregistered land||20 working days||1,885||48.6%|
|Land register applications for deeds affecting part of registered land where the keeper has given development plan approval||20 working days||1,294||37.9%|
|Register other applications for deeds affecting unregistered land||6 months||4,105||37.0%|
|Register applications for deeds affecting part of registered land||9 months||2,969||27.5%|