Service standards 2018-19Published: 16 January 2019
Freedom of information class: How we're performing
We are transparent and publish statistics showing how well we perform against our service standards.
The Keeper of the Registers of Scotland announced earlier this year that we were looking at ways to address the backlog of work that we have accrued.
Our first target is to ensure there are no cases older than 2 years by the end of 2018.
The Keeper made a commitment to publishing regular updates on our progress in achieving this. We will review targets and processes on an on-going basis to ensure that these are fit for purpose.
|Oldest case||5 April 2016|
|Cases older than 2 years completed||60%|
|First Registrations complete against 2016 target||4,085 (98%)|
|Transfer of Parts complete against 2016 target||1,435 (38%)|
Service standards by register
Here's how we have performed from 1 April 2018 to 12 January 2019 (end of week 41 of 2018-19):
|Service standard||Applications completed||2018-19|
|Enter new land register applications on the application record||1 working day||435,548||100%|
|Chancery and Judicial Registers||3 working days||60,492||100%|
|Crofting Register||3 working days||625||100%|
|General Register of Sasines||20 working days||11,244||99.99%|
|Land register applications for deeds affecting registered land||20 working days||193,757||97.7%|
|Land register applications for deeds affecting unregistered land||20 working days||9,092||40.0%|
|Land register applications for deeds affecting part of registered land where the keeper has given development plan approval||20 working days||4,693||100%|
|Register other applications for deeds affecting unregistered land||6 months||10,510||21.8%|
|Register applications for deeds affecting part of registered land||9 months||11,381||53.2%|