Service standards 2019-20

Published: 14 May 2019
Freedom of information class: How we're performing

We are transparent and publish statistics showing how well we perform against our service standards.

Arrears

The Keeper of the Registers of Scotland announced earlier this year that we were looking at ways to address our backlog of work.

The Keeper made a commitment to publishing regular updates on our progress in achieving this.

We will review targets and processes on an on-going basis to ensure that these are fit for purpose.

  April 2019
Total arrears 55,191
Oldest case 5 May 2016
Cases older than 2 years completed 72%
First Registrations complete against 2016 target4,279 (98%)
Transfer of Parts complete against 2016 target2,118 (53%)

Service standards by register

Here's how we have performed from 31 March 2019 to 11 May 2019 (end of week 6 of 2019-20):

  Service standard Applications completed2019-20
Enter new land register applications on the application record 1 working day 62,633100%  
Chancery and Judicial Registers 3 working days 9,039 100%
Crofting Register 3 working days 143 100%
General Register of Sasines 20 working days 1,567 100%
Land register applications for deeds affecting registered land 20 working days 25,598 99.6%
Land register applications for deeds affecting unregistered land 20 working days1,12443.3%
Land register applications for deeds affecting part of registered land where the keeper has given development plan approval 20 working days 757 100%
Register other applications for deeds affecting unregistered land 6 months 2,57818.0%
Register applications for deeds affecting part of registered land 9 months 1,772 43.8%