Service standards 2018-19

Published: 06 November 2018
Freedom of information class: How we're performing

We are transparent and publish statistics showing how well we perform against our service standards.

Arrears

The Keeper of the Registers of Scotland announced earlier this year that we were looking at ways to address the backlog of work that we have accrued, with our first target to ensure there are no cases older than 2 years by the end of 2018. She also made a commitment to publishing regular updates on our progress in achieving this, and to review targets and processes on an going basis in order to ensure that these are fit for purpose.

  September 2018
Total arrears 46,270
Oldest case 24 March 2016
Cases older than 2 years completed 27%

Service standards by register

Here's how we have performed from 1 April 2018 to 3 November 2018 (end of week 31 of 2018-19).

  Service standard Applications completed2018-19
Enter new land register applications on the application record 1 working day 330,495 100%  
Chancery and Judicial Registers 3 working days 46,590 100%
Crofting Register 3 working days 453 100%
General Register of Sasines 20 working days 8,749 99.99%
Land register applications for deeds affecting registered land 20 working days 149,180 97.5%
Land register applications for deeds affecting unregistered land 20 working days7,43134.0%
Land register applications for deeds affecting part of registered land where the keeper has given development plan approval 20 working days 3,394 100%
Register other applications for deeds affecting unregistered land 6 months 6,75029.5%
Register applications for deeds affecting part of registered land 9 months 9,363 53.1%