Service standards 2019-20

Published: 16 July 2019
Freedom of information class: How we're performing

We are transparent and publish statistics showing how well we perform against our service standards.

Arrears

The Keeper of the Registers of Scotland addressed our registration backlog in 2018. These are all cases that have fallen outside our service standard.

The backlog is stable or trending down apart from a small proportion of complex cases.

We're working towards a target of 2020 to clear the majority of these complex cases.

Our corporate plan addresses how we plan to meet these targets.

The figures below show monthly progress on how we’re completing cases in the backlog.

 May 2019June 2019
Total arrears 55,127 55,168
Oldest case 17 May 2016 17 May 2016
Cases older than 2 years completed 76% 78%
First Registrations complete against 2016 target4,307 (98%) 4,317 (98%)
Transfer of Parts complete against 2016 target2,357 (58%) 2,551 (63%)

Service standards by register

Here's how we have performed from 31 March 2019 to 13 July 2019 (end of week 15 of 2019-20):

  Service standard Applications completed2019-20
Enter new land register applications on the application record 1 working day 164,043100%  
Chancery and Judicial Registers 3 working days 22,970 100%
Crofting Register 3 working days 297 100%
General Register of Sasines 20 working days 3,452 100%
Land register applications for deeds affecting registered land 20 working days 66,328 99.4%
Land register applications for deeds affecting unregistered land 20 working days3,05026.6%
Land register applications for deeds affecting part of registered land where the keeper has given development plan approval 20 working days 2,023 100%
Register other applications for deeds affecting unregistered land 6 months 6,63428.4%
Register applications for deeds affecting part of registered land 9 months 4,807 41.0%