Service standards 2019-20Published: 18 November 2019
Freedom of information class: How we're performing
We are transparent and publish statistics showing how well we perform against our service standards.
KPI quarterly update
In our Corporate Business Plan 2019-2024 we outlined our four strategic objectives and identified a series of key performance indicators (KPIs) that would act as targets to ensure we achieve them.
We are committed to being transparent and will be sharing our progress against our KPIs outlining what the target is and when it is due to be achieved on a quarterly basis.
In our first edition, as well as sharing our detailed progress towards the KPIs, we have added a key to help you see at a glance what’s been delivered over the quarter:
- the green tick indicates we have met our target
- the amber tick that we are making good progress
- the amber cross shows that we have some work to do in this area
- the red cross denotes that we have missed this target
The Keeper of the Registers of Scotland addressed our registration backlog in 2018. These are all cases that have fallen outside our service standard.
The backlog is stable or trending down apart from a small proportion of complex cases.
We're working towards a target of 2020 to clear the majority of these complex cases.
Our corporate plan addresses how we plan to meet these targets.
The figures below show monthly progress on how we’re completing cases in the backlog.
|September 2019||October 2019|
|Oldest case||12 July 2016||18 July 2016|
|Cases older than 2 years completed||86%||88%|
|First Registrations complete against 2016 target||4,335 (99%)||4,340 (99%)|
|Transfer of Parts complete against 2016 target||3,055 (76%)||3,248 (81%)|
Service standards by register
Here's how we have performed from 31 March 2019 to 16 November 2019 (end of week 33 of 2019-20):
|Service standard||Applications completed||2019-20|
|Enter new land register applications on the application record||1 working day||375,998||100%|
|Chancery and Judicial Registers||3 working days||50,656||100%|
|Crofting Register||3 working days||665||100% *|
|General Register of Sasines||20 working days||7,846||100%|
|Land register applications for deeds affecting registered land||20 working days||149,277||99.4%|
|Land register applications for deeds affecting unregistered land||20 working days||9,308||27.1%|
|Land register applications for deeds affecting part of registered land where the keeper has given development plan approval||20 working days||4,547||100%|
|Register other applications for deeds affecting unregistered land||6 months||12,471||43.2%|
|Register applications for deeds affecting part of registered land||9 months||11,695||41.4%|
* Note: this value was previously reported incorrectly due to an issue with the supporting data which has since been corrected.