Service standards 2018-19

Published: 19 March 2019
Freedom of information class: How we're performing

We are transparent and publish statistics showing how well we perform against our service standards.

Arrears

The Keeper of the Registers of Scotland announced earlier this year that we were looking at ways to address our backlog of work.

The Keeper made a commitment to publishing regular updates on our progress in achieving this.

We will review targets and processes on an on-going basis to ensure that these are fit for purpose.

  February 2019
Total arrears 53,049
Oldest case 29 April 2016
Cases older than 2 years completed 67%
First Registrations complete against 2016 target4,157 (95%)
Transfer of Parts complete against 2016 target1,822 (45%)

Service standards by register

Here's how we have performed from 1 April 2018 to 9 March 2019 (end of week 49 of 2018-19):

  Service standard Applications completed2018-19
Enter new land register applications on the application record 1 working day 529,89399.98%  
Chancery and Judicial Registers 3 working days 75,367 100%
Crofting Register 3 working days 794 100%
General Register of Sasines 20 working days 13,615 99.99%
Land register applications for deeds affecting registered land 20 working days 236,178 98.0%
Land register applications for deeds affecting unregistered land 20 working days10,47543.3%
Land register applications for deeds affecting part of registered land where the keeper has given development plan approval 20 working days 5,859 100%
Register other applications for deeds affecting unregistered land 6 months 14,66917.9%
Register applications for deeds affecting part of registered land 9 months 14,631 52.8%