Service standards 2018-19Published: 06 November 2018
Freedom of information class: How we're performing
We are transparent and publish statistics showing how well we perform against our service standards.
The Keeper of the Registers of Scotland announced earlier this year that we were looking at ways to address the backlog of work that we have accrued, with our first target to ensure there are no cases older than 2 years by the end of 2018. She also made a commitment to publishing regular updates on our progress in achieving this, and to review targets and processes on an going basis in order to ensure that these are fit for purpose.
|Oldest case||24 March 2016|
|Cases older than 2 years completed||27%|
Service standards by register
Here's how we have performed from 1 April 2018 to 3 November 2018 (end of week 31 of 2018-19).
|Service standard||Applications completed||2018-19|
|Enter new land register applications on the application record||1 working day||330,495||100%|
|Chancery and Judicial Registers||3 working days||46,590||100%|
|Crofting Register||3 working days||453||100%|
|General Register of Sasines||20 working days||8,749||99.99%|
|Land register applications for deeds affecting registered land||20 working days||149,180||97.5%|
|Land register applications for deeds affecting unregistered land||20 working days||7,431||34.0%|
|Land register applications for deeds affecting part of registered land where the keeper has given development plan approval||20 working days||3,394||100%|
|Register other applications for deeds affecting unregistered land||6 months||6,750||29.5%|
|Register applications for deeds affecting part of registered land||9 months||9,363||53.1%|