Service standards 2018-19

Published: 16 January 2019
Freedom of information class: How we're performing

We are transparent and publish statistics showing how well we perform against our service standards.

Arrears

The Keeper of the Registers of Scotland announced earlier this year that we were looking at ways to address the backlog of work that we have accrued.

Our first target is to ensure there are no cases older than 2 years by the end of 2018.

The Keeper made a commitment to publishing regular updates on our progress in achieving this. We will review targets and processes on an on-going basis to ensure that these are fit for purpose.

  December 2018
Total arrears 51,687
Oldest case 5 April 2016
Cases older than 2 years completed 60%        
First Registrations complete against 2016 target4,085 (98%)
Transfer of Parts complete against 2016 target1,435 (38%)

Service standards by register

Here's how we have performed from 1 April 2018 to 12 January 2019 (end of week 41 of 2018-19):

  Service standard Applications completed2018-19
Enter new land register applications on the application record 1 working day 435,548 100%  
Chancery and Judicial Registers 3 working days 60,492 100%
Crofting Register 3 working days 625 100%
General Register of Sasines 20 working days 11,244 99.99%
Land register applications for deeds affecting registered land 20 working days 193,757 97.7%
Land register applications for deeds affecting unregistered land 20 working days9,09240.0%
Land register applications for deeds affecting part of registered land where the keeper has given development plan approval 20 working days 4,693 100%
Register other applications for deeds affecting unregistered land 6 months 10,51021.8%
Register applications for deeds affecting part of registered land 9 months 11,381 53.2%