Service standards 2019-20Published: 16 July 2019
Freedom of information class: How we're performing
We are transparent and publish statistics showing how well we perform against our service standards.
The Keeper of the Registers of Scotland addressed our registration backlog in 2018. These are all cases that have fallen outside our service standard.
The backlog is stable or trending down apart from a small proportion of complex cases.
We're working towards a target of 2020 to clear the majority of these complex cases.
Our corporate plan addresses how we plan to meet these targets.
The figures below show monthly progress on how we’re completing cases in the backlog.
|May 2019||June 2019|
|Oldest case||17 May 2016||17 May 2016|
|Cases older than 2 years completed||76%||78%|
|First Registrations complete against 2016 target||4,307 (98%)||4,317 (98%)|
|Transfer of Parts complete against 2016 target||2,357 (58%)||2,551 (63%)|
Service standards by register
Here's how we have performed from 31 March 2019 to 13 July 2019 (end of week 15 of 2019-20):
|Service standard||Applications completed||2019-20|
|Enter new land register applications on the application record||1 working day||164,043||100%|
|Chancery and Judicial Registers||3 working days||22,970||100%|
|Crofting Register||3 working days||297||100%|
|General Register of Sasines||20 working days||3,452||100%|
|Land register applications for deeds affecting registered land||20 working days||66,328||99.4%|
|Land register applications for deeds affecting unregistered land||20 working days||3,050||26.6%|
|Land register applications for deeds affecting part of registered land where the keeper has given development plan approval||20 working days||2,023||100%|
|Register other applications for deeds affecting unregistered land||6 months||6,634||28.4%|
|Register applications for deeds affecting part of registered land||9 months||4,807||41.0%|