Service standards 2020-21

Published: 21 September 2020
Freedom of information class: How we're performing

We are transparent and publish statistics showing how well we perform against our service standards.

KPI quarterly update

In our corporate business plan 2020-2025 we outline our four strategic objectives. We're using a series of key performance indicators (KPIs) to ensure we achieve them.

We want to be transparent and share our progress on a quarterly basis.

KPI update April - June 2020

Land register completion

Completing the land register by 2024 is one of our strategic objectives.

A completed land register will be a national asset for Scotland. It will make property transactions easier, faster and cheaper.

August % complete July % completeProgress
42.5 % 42.1 % + 0.4 %


The Keeper of the Registers of Scotland addressed our registration backlog in 2018. These are all cases that have fallen outside our service standard.

The backlog is stable or trending down apart from a small proportion of complex cases.

We're working towards a target of 2020 to clear the majority of these complex cases.

Our corporate plan addresses how we plan to meet these targets.

The figures below show monthly progress on how we’re completing cases in the backlog.

Backlog July 2020 August 2020
Total arrears 67,987 69,918
Oldest case 2 December 2016 4 January 2017

Service standards by register

Here's how we have performed from 5th April to 19th September 2020 (end of week 24 of 2020-21):

Registration type Service standard Applications completed2020-21
Enter new land register applications on the application record 1 working day 162,490 100%
Chancery and Judicial Registers 3 working days 13,026 100%
Crofting Register 3 working days 161 86.3%
General Register of Sasines 20 working days 40 0.0%
Land register applications for deeds affecting registered land 20 working days 55,850 97.4%
Land register applications for deeds affecting unregistered land 20 working days 1,885 48.6%
Land register applications for deeds affecting part of registered land where the keeper has given development plan approval 20 working days 1,294 37.9%
Register other applications for deeds affecting unregistered land 6 months 4,105 37.0%
Register applications for deeds affecting part of registered land 9 months 2,969 27.5%