KPI update January - March 2021
Published: 24 May 2021Freedom of information class: How we deliver functions and services
An update on our key performance indicators for the last quarter of 2020/21.
This is the last set of KPI results based on our Corporate Business Plan 2020-2025 where we outlined our four strategic objectives and identified a series of key performance indicators (KPIs) that would act as targets to ensure we achieve them.
We are committed to being transparent and will be sharing our progress against our KPIs outlining what the target is and when it is due to be achieved on a quarterly basis.
All of the following targets were set as part of our corporate planning progress and agreed before the COVID-19 pandemic.
Objective one: Complete Scotland's land register by 2024
Our aim was to reach 50% of land mass on the register by March 2021.
Due to the effects of the pandemic, the target for land mass coverage was missed in 2020-21.
| Performance indicator | Total | Target | Progress |
|---|---|---|---|
| Land register completion | 44.5% | 50% | Behind target |
| Performance indicator | Total | Progress |
|---|---|---|
| First registration | 57 | Target achieved |
| Transfer of Part | - | Target achieved |
57 first registration cases remain in work where we required input from the applicant to avoid rejection.
| Performance indicator | Total | Target | Progress |
|---|---|---|---|
| Dealing with Whole | 86.8% | 60% | Ahead of target |
| First registration | 64.1% | 60% | Ahead of target |
| Transfer of Part | 24.1% | 60% | Behind target |
The KPI to complete 60% within 35 days is for applications submitted from 1 April 2021.
Indications are we are on track to deliver this target for FRs (currently 64.1%) and DWs (currently 86.8%). Although on an upward trend, due to exceptionally high intakes in March we did not meet our target for TPs.
Objective two: Lead on the innovative provision of land and property data
To meet our applications quality target we will:
- improve our data
- identify new products and data reports
- offer customers greater accessibility to information we hold
| Performance indicator | Total | Target | Progress |
|---|---|---|---|
| Applications quality | 93.5% | 93% | Ahead target |
Objective three: Develop and deliver digital improvements
To continue to meet this target we will provide faster and more secure digital tools where appropriate.
| Performance indicator | Total | Target | Progress |
|---|---|---|---|
| Customer satisfaction | 90% | 80% | Ahead of target |
Objective four: Invest in our people
To improve employee engagement, we are aiming to build a workforce of enabled employees that are experienced and forward looking.
| Performance indicator | Total | Target | Progress |
|---|---|---|---|
| Improve employee engagement | 66% | 59% | Ahead of target |
The annual Civil Service People Survey takes place each October across the civil service.
Additional staff surveys taken in year indicate positive engagement is being maintained across the organisation.