This accessibility statement applies to online services authentication.
This website is run by Registers of Scotland. We want as many people as possible to be able to use this website.
For example, that means:
- pages have descriptive titles
- headings are descriptive and shown in order
- pages are structured properly for screen readers
- pages include content that is fully accessible to screen readers
- pages can be fully used with only a keyboard
- the currently selected link or button is always clearly highlighted
- pages have a way to skip to the main content of the page
- buttons or links fully describe their purpose
- pages have good colour contrast
- images have good alternative text
- forms are structured to be easily completed
- error messages clearly explain and identify issues
- pages are able to be read and navigated when magnified or on mobile devices
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible is this website
We know some parts of this website aren’t fully accessible:
- screen reading software can't read parts of pages
- screen reading software isn't informed when change happens on a page
- most older PDF documents aren't accessible to screen reader software
What to do if you can't access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- customer.services@ros.gov.uk
- 0800 168 9391
We’ll consider your request and get back to you in two days.
Feedback
We’re always looking to improve the accessibility of this website.
If you cannot access any part of this site or want to report an accessibility problem, please contact us at: website.feedback@ros.gov.uk.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) enforces the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint you can contact the Equality Advisory and Support Service (EASS). They are an independent advice service. They will advise you on what to do next.
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops. If you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
We can also arrange an interpreter for foreign languages. We can arrange this if you tell us before your visit or if you need a call back.
We can provide responses in accessible PDF, large print, easy read, audio recording or braille.
Compliance status
Registers of Scotland is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This accessibility statement applies to online services authentication.
This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 (WCAG) A and AA success criteria, with the below exceptions.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Forms
If there’s a change in what is being presented on a page because of an action taken, the screen reader is not informed of the change to the page. This doesn’t meet WCAG 2.1 success criterion 4.1.3 (status messages).
Publications
Some PDF, Excel and Word publications produced since September 2018 may not be fully accessible. Where possible we make documents accessible and/or provide a suitable HTML alternative.
Not within the scope of the accessibility regulations
Many of our older PDFs and Word documents don’t meet accessibility standards. For example, they may not be structured so they’re accessible to a screen reader.
We aren't required to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs, Excel or Word documents we publish will meet accessibility standards.
What we're doing to improve accessibility
We are reviewing our approach and working towards meeting the regulations by:
- continuing to train our staff to create accessible services
- increasing the use of automated and manual accessibility testing in our development process
- continuing to conduct user research with people who have access needs
Preparation of this accessibility statement
This statement was prepared on 4 September 2020. It was last reviewed on 4 September 2020.
This website was last tested on 4 September 2020. The test was carried out by Registers of Scotland.