Stay up to date with everything happening at Registers of Scotland (RoS) with our monthly newsletter.
Key messages:
- Corporate Plan: Year 4 Delivery
- Improving customer satisfaction
- Registers of Moveable Transactions
- Key performance indicator (KPI) update
- Performance reporting
- Digital, Data & Technology careers at Registers of Scotland
Corporate Plan: Year 4 Delivery
The Corporate Plan 2022-27: Year 4 Delivery (25-26) was published on 22nd April.
In April 2022 we published our five-year corporate plan covering the period 2022-27. Our most recent delivery plan covers what we achieved in year 3 (24-25), what we need to achieve over the next year, and how we plan to tackle our biggest challenges.
Improving customer satisfaction
At RoS, we’re committed to improving and maintaining high-quality customer service.
To help us better understand how to meet customer needs, we survey our customers twice a year. We achieved a score of 83.4 (out of 100) for customer satisfaction – up from 82.6 in our autumn 2024 survey.
This is higher than both the UK all-sector average score of 75.8 and the public sector average score of 73.3. It also meets the key performance indicator (KPI) set out in our Year 4 Delivery Plan to reach between 81.7 and 82.7.
Read our latest blog to find out more about our latest results.
Registers of Moveable Transactions
The Register of Assignations and the Register of Statutory Pledges are now live.
The Moveable Transactions (Scotland) Act 2023 has modernised the law in Scotland in relation to transferring claims and taking security over moveable property through the creation of two new RoS registers.
Find out more by visiting our RMT webpage.
Key performance indicator (KPI) update
Key performance indicators (KPIs) measure how we’re performing against our 5 strategic objectives.
We are committed to being transparent and share our progress on a quarterly basis. You can read the strategic objectives and related KPIs used to measure progress in our Corporate Plan.
Read the KPI update for January to March 2025.
Performance reporting
You can keep up to date with how we are performing by visiting our performance pages. These contain a wider range of performance metrics and are updated every month.
Digital, Data & Technology Careers at Registers of Scotland
Are you interested in a career in Digital, Data & Technology at RoS, or know someone who might be? We are continuing the development of our digital services so that we can provide our customers with the best possible experience.
Interested candidates can join an award-winning organisation recognised for its technology and innovation. Our full stack teams design, architect and build all our registration products in house.
Contact us
For general enquiries or specific questions about an application please contact:
Email: customerservices@ros.gov.uk | Phone: 0800 169 9391
If there is anything else you would like to bring to my attention, please email FAO Jennifer Henderson: rossecretariat@ros.gov.uk.