Service standards

We set ourselves high standards of customer service. We are transparent and publish statistics showing how well we perform against our service standards.

Here's how we have performed from 2 April 2017 to 16 September 2017 (end of week 24 of 2017-18):

Register(s) Service Standard Applications Completed YTDService Standard YTD
1. Enter new land register applications on the application record 

Within one working day

 254,38598.7%
2. Register applications in:     
  • Chancery and Judicial Registers (registration process)
 

Within three working days

 35,494100%
  • Crofting Register
  553100%

3. Register applications in: General Register of Sasines

 

Within 20 working days

 17,565100%

4. Register (1) land register applications for deeds affecting:

     
  • registered land

 

Within 20 working days

 112,95198.2%
  • unregistered land (standard) (2)

  7,69898.6%
  • part of registered land where the keeper has given development plan approval

  1,62599.8%

5. Register other applications for deeds affecting unregistered land

 

Within six months

 5,49871.8%

6. Register applications for deeds affecting part of registered land

 

Within nine months

 7,71163.8%

1 Where an application is reliant on an earlier or same day application the relevant service standard will be the longer one.

2 Relevant applications are those upon which RoS has carried out pre-work (research areas).