Service standards

We set ourselves high standards of customer service. We are transparent and publish statistics showing how well we perform against our service standards.

Here's how we have performed from 2 April 2017 to 31 March 2018 (end of week 52 of 2017-18):

Register(s) Service Standard Applications Completed YTDService Standard YTD
1. Enter new land register applications on the application record 

Within one working day

 665,11999.5%
2. Register applications in:     
  • Chancery and Judicial Registers (registration process)
 

Within three working days

 

74,849

100%
  • Crofting Register
  1,068100%

3. Register applications in: General Register of Sasines

 

Within 20 working days

 45,38597.1%

4. Register (1) land register applications for deeds affecting:

     
  • registered land

 

Within 20 working days

 254,50498.5%
  • unregistered land (standard) (2)

  14,28079.4%
  • part of registered land where the keeper has given development plan approval

  3,99199.8%

5. Register other applications for deeds affecting unregistered land

 

Within six months

 13,77365.3%

6. Register applications for deeds affecting part of registered land

 

Within nine months

 19,49161.3%

1 Where an application is reliant on an earlier or same day application the relevant service standard will be the longer one.

2 Relevant applications are those upon which RoS has carried out pre-work (research areas).