We have now published our 2023-24 Annual Report and Accounts, giving an outline of our key business activities and performance over the past financial year.
Our main priority in 2023-24 has been to continue to try and clear our longstanding open casework. This year saw a key milestone towards this as our total volume of open casework went into decline.
Other highlights include:
- We completed 90% of registrations within 35 days
- We made progress in delivering the benefits of a completed land register, with land mass coverage now at over 95%
- Our digital journey continued at pace, and we introduced automation for our most straightforward applications
- We reached the end of the transition period for our newest register - the Register of Persons Holding a Controlled Interest in Land (RCI)
- We retained our gold level ‘We Invest in People’ accreditation from Investors in People
- We achieved a break-even financial position
We always aim to focus on what matters most to our customers. We are encouraged that our Customer Satisfaction Index results were both above the UK and public sector averages this year – at 81.7 for professionals and 84.4 for citizens.
But, of course, there have been challenges too. There is still a lot of work to be done to clear our long-standing open casework. That continues to be our focus for the coming year and we anticipate further acceleration ahead.
Jennifer Henderson, Chief Executive and the Keeper of Registers of Scotland said:
“Everything that we have achieved this year, has only been possible thanks to collaboration with colleagues, customers, partners and stakeholders.
“I am very grateful to everyone who has contributed in 2023-24 and I look forward to further accelerating our progress in the year ahead.”