KPI update July - Sept 2020
Published: 10 November 2020Freedom of information class: How we deliver functions and services
An update on our key performance indicators for the second quarter of 2020.
In our Corporate Business Plan 2020-2025, we outlined our four strategic objectives and identified a series of key performance indicators (KPIs) that would act as targets to ensure we achieve them.
We are committed to being transparent and will be sharing our progress against our KPIs outlining what the target is and when it is due to be achieved on a quarterly basis.
The following targets were set as part of our corporate planning progress and agreed before the COVID-19 pandemic.
You can find out more about plans to revise our current KPIs based on our most recent six-month review of the corporate plan.
Objective one: Complete Scotland's land register by 2024
Our aim is to reach 50% of land mass on the register by March 2021.
We will do this by clearing the arrear and completing all public sector registration where detail is provided.
We aim to clear the arrear by ensuring we process all new applications within service standard while implementing smarter ways of working.
| Performance indicator | Current total | Target | Progress |
|---|---|---|---|
| Land register completion | 42.8% | 44.6% | Approaching target |
| No first registration arrear by September 2020 (excluding Cat B applications) | 35,978 (excluding Cat Bs) | 5,321 | Behind target |
Cat B applications
A Cat B is an application to register a deed affecting part of registered title where the registered title does not form part of a development. Current Cat Bs and associated cases in arrear are 15,260.
Objective two: Lead on the innovative provision of land and property data
To meet our applications quality target we will:
- improve our data
- identify new products and data reports
- offer customers greater accessibility to information we hold
| Performance indicator | Total | Target | Progress |
|---|---|---|---|
| Applications quality | 91.8% | 93% | Approaching target |
Objective three: Develop and deliver digital improvements
To continue to meet this target we will provide faster and more secure digital tools where appropriate.
| Performance indicator | Total | Target | Progress |
|---|---|---|---|
| Customer satisfaction | 85.7% | 80% | Ahead of target |
Objective four: Invest in our people
To improve employee engagement, we are aiming to build a workforce of enabled employees that are experienced and forward looking.
| Performance indicator | Target | Progress |
|---|---|---|
| Improve employee engagement | Over 59% | Approaching target |
The annual Civil Service People Survey takes place each October across the civil service.
Additional staff surveys taken in year indicate positive engagement is being maintained across the organisation.