KPI update October - December 2021

Published: 01 February 2022
Freedom of information class: How we deliver functions and services

An update on our key performance indicators for the third quarter of 2021/22

This is the third set of Key Performance Indicators (KPIs) results based on our new Corporate Business Plan 2021-2026 where we outline our 4 strategic objectives and identify a series of KPIs to ensure we achieve them.

We are committed to being transparent and will continue to share our progress against the KPIs on a quarterly basis, outlining what we aim to achieve and when.

Objective one: Complete Scotland's land register by 2024

Our aim is to stabilise then reduce the arrear through despatching 60% of new applications within 35 days.

Objective one KPIs - October to December 2021
Performance indicator TotalTargetProgress
Clear pre-2021 cases3841 2000   Ahead of  target
60% of applications despatched within 35 days
Performance indicator TotalTargetProgress
Dealing with Whole90.7%60%Ahead of target
First registration 72.1%60%Ahead of target
Transfer of Part (without unregistered prior applications)68.5%60% Ahead of target

Objective two: Lead on the innovative provision of land and property data

To meet our applications quality target we will:

  • improve our data
  • identify new products and data reports
  • offer customers greater accessibility to information we hold
Objective two KPI - October to December 2021
Performance indicatorTotalTargetProgress
Applications quality 93.1% 93% Ahead of target

Objective three: Develop and deliver digital improvements

To continue to meet this target we will provide faster, more secure and dynamic digital tools where appropriate.

Objective three KPI - October to December 2021
Performance indicatorTotalTargetProgress
Customer satisfaction 92% 80%  Ahead of target  

Objective four: Invest in our people

To improve employee engagement, we are aiming to build a workforce of enabled employees that are experienced and forward looking.

Objective four KPI - October to December 2021
Performance indicatorTotalTargetProgress
Improve employee engagement - 66% -

The annual Civil Service People Survey takes place each October across the Civil Service.  The results are not yet available for external publication.

Additional staff surveys taken in year indicate positive engagement, are being maintained across the organisation.

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