KPI update October - December 2021
Published: 01 February 2022Freedom of information class: How we deliver functions and services
An update on our key performance indicators for the third quarter of 2021/22
This is the third set of Key Performance Indicators (KPIs) results based on our new Corporate Business Plan 2021-2026 where we outline our 4 strategic objectives and identify a series of KPIs to ensure we achieve them.
We are committed to being transparent and will continue to share our progress against the KPIs on a quarterly basis, outlining what we aim to achieve and when.
Objective one: Complete Scotland's land register by 2024
Our aim is to stabilise then reduce the arrear through despatching 60% of new applications within 35 days.
| Performance indicator | Total | Target | Progress |
|---|---|---|---|
| Clear pre-2021 cases | 3841 | 2000 | Ahead of target |
| Performance indicator | Total | Target | Progress |
|---|---|---|---|
| Dealing with Whole | 90.7% | 60% | Ahead of target |
| First registration | 72.1% | 60% | Ahead of target |
| Transfer of Part (without unregistered prior applications) | 68.5% | 60% | Ahead of target |
Objective two: Lead on the innovative provision of land and property data
To meet our applications quality target we will:
- improve our data
- identify new products and data reports
- offer customers greater accessibility to information we hold
| Performance indicator | Total | Target | Progress |
|---|---|---|---|
| Applications quality | 93.1% | 93% | Ahead of target |
Objective three: Develop and deliver digital improvements
To continue to meet this target we will provide faster, more secure and dynamic digital tools where appropriate.
| Performance indicator | Total | Target | Progress |
|---|---|---|---|
| Customer satisfaction | 92% | 80% | Ahead of target |
Objective four: Invest in our people
To improve employee engagement, we are aiming to build a workforce of enabled employees that are experienced and forward looking.
| Performance indicator | Total | Target | Progress |
|---|---|---|---|
| Improve employee engagement | - | 66% | - |
The annual Civil Service People Survey takes place each October across the Civil Service. The results are not yet available for external publication.
Additional staff surveys taken in year indicate positive engagement, are being maintained across the organisation.