KPI update January - March 2023
Published: 11 April 2023Freedom of information class: How we deliver functions and services
An update on our key performance indicators (KPIs) for January to March 2023.
This is the final set of KPI results based on our previous Corporate Business Plan 2021-2026 covering our four strategic objectives and the series of KPIs used to measure progress.
We are committed to being transparent and will will share the progress against the latest strategic objectives and related KPIs outlined in our Corporate Plan 2022 -2027 on a quarterly basis.
Objective one: Complete Scotland's land register by 2024
Our aim is to stabilise then reduce the arrear through despatching 60% of new applications within 35 days.
| Performance indicator | Total | Target | Progress |
|---|---|---|---|
| Clear pre-2022 cases | 7,295 | Between 2,001 and 5,499 | Ahead of target |
| Performance indicator | Total | Target | Progress |
|---|---|---|---|
| Dealing with Whole | 93.1% | 85.0% | Ahead of target |
| First registration | 74.7% | 74.0% | On target |
| Transfer of Part (without unregistered prior applications) | 68.7% | 65% | Ahead of target |
The method for processing FRs was amended during Q2 to ensure we meet and exceed this KPI going forward.
Objective two: Lead on the innovative provision of land and property data
To meet our applications quality target, we will:
- improve our data
- identify new products and data reports
- offer customers greater accessibility to information we hold
| Performance indicator | Total | Target | Progress |
|---|---|---|---|
| Applications quality | 94.9% | 93% | Ahead of target |
Objective three: Develop and deliver digital improvements
To continue to meet this target we will provide faster and more secure digital tools where appropriate.
| Performance indicator | Total | Target | Progress |
|---|---|---|---|
| Customer satisfaction | 79.7% | 78% | On target |
Objective four: Invest in our people
To improve employee engagement, we are aiming to build a workforce of enabled employees that are experienced and forward looking.
| Performance indicator | Total | Target | Progress |
|---|---|---|---|
| Improve employee engagement | 65% | 68% | Behind target. |
The annual Civil Service People Survey takes place each October across the civil service.
Additional staff surveys taken in year indicate positive engagement is being maintained across the organisation.