KPI update January - March 2023

Published: 11 April 2023
Freedom of information class: How we deliver functions and services

An update on our key performance indicators (KPIs) for January to March 2023.

This is the final set of KPI results based on our previous Corporate Business Plan 2021-2026 covering our four strategic objectives and the series of KPIs used to measure progress.

We are committed to being transparent and will will share the progress against the latest strategic objectives and related KPIs outlined in our Corporate Plan 2022 -2027 on a quarterly basis.

Objective one: Complete Scotland's land register by 2024

Our aim is to stabilise then reduce the arrear through despatching 60% of new applications within 35 days.

Objective one KPI  - January to March 2023
Performance indicator TotalTargetProgress
Clear pre-2022 cases7,295Between 2,001 and 5,499Ahead of target
Complete 60% of applications despatched within 35 days
Performance indicator TotalTargetProgress
Dealing with Whole93.1%85.0%Ahead of target
First registration 74.7%74.0%On target
Transfer of Part (without unregistered prior applications)68.7%65% Ahead of target

The method for processing FRs was amended during Q2 to ensure we meet and exceed this KPI going forward.

Objective two: Lead on the innovative provision of land and property data

To meet our applications quality target, we will:

  • improve our data
  • identify new products and data reports
  • offer customers greater accessibility to information we hold
Objective two KPI - January - March 2023
Performance indicatorTotalTargetProgress
Applications quality 94.9% 93% Ahead of target

Objective three: Develop and deliver digital improvements

To continue to meet this target we will provide faster and more secure digital tools where appropriate.

Objective three KPI - January - March 2023
Performance indicatorTotalTargetProgress
Customer satisfaction 79.7% 78%On target

Objective four: Invest in our people

To improve employee engagement, we are aiming to build a workforce of enabled employees that are experienced and forward looking.

Objective four KPI - January- March 2023
Performance indicatorTotalTargetProgress
Improve employee engagement 65%68%Behind target.

The annual Civil Service People Survey takes place each October across the civil service.

Additional staff surveys taken in year indicate positive engagement is being maintained across the organisation.

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