KPI update October - December 2023

Published: 31 January 2024
Freedom of information class: How we deliver functions and services

An update on our key performance indicators (KPIs) for October to December 2023.

We are committed to being transparent and will share the progress against the latest strategic objectives and related KPIs outlined in our Corporate Plan on a quarterly basis.

Objective one: Delivering the benefits of a completed land register

Identify ownership of Scotland's land mass
Performance indicatorTargetTotalProgress
Identify ownership of Scotland's land mass 94.1%94.8%Ahead of target
Clear between 8,000 and 12,000 pre - 2023 cases each quarter (was originally 4,800-7,200)
Performance indicator TargetTotalProgress
Clear pre-2023 casesBetween 8,000 and 12,00010,477On target
Despatch the majority of new cases within 35 days
Performance indicator TargetTotalProgress
Dealing of the Whole88.7%93.7%Ahead of target
First registration 78.7%57.9%Behind target
Transfer of Part (without unregistered prior applications)73.0%73.6%Ahead of target

Objective two: Deliver more benefits to Scotland by providing innovative and accessible land and property data

To meet our applications quality target, we will:

  • improve our data
  • identify new products and data reports
  • offer customers greater accessibility to information we hold
Objective two KPI - October - December 2023
Performance indicatorTargetTotalProgress
Applications quality to be above 95%95% 95.3% Ahead of target

Objective three: Develop and deliver digital improvements

To continue to meet this target we will provide faster and more secure digital tools where appropriate.

Objective three KPI - October - December 2023
Performance indicatorTargetTotalProgress
Customer Satisfaction Index (CSAT)78.580.3Ahead of target

This KPI reports biannually.

Objective four: Inspire our people

We know a talented, engaged, and energised workforce is essential to successful delivery across all our strategic objectives.

Objective four KPI - October - December 2023
Performance indicatorTargetTotalProgress
Improve employee engagement 68%--
Improve participation rate 71%--

The annual Civil Service People Survey takes place each October across the civil service. Once the results are available these will be published here.

Additional staff surveys are taken in year to make sure that positive engagement is being maintained across the organisation.

We aim to retain our Gold Status in 'We invest in People' and 'We invest in Wellbeing' accreditation. We will report on this at the end of the financial year.

Objective five: Be an effective and efficient, future focused delivery organisation

Objective five KPI - October - December 2023
Performance indicator 
RoS will maintain a break-even financial position On track to achieve

We are preparing for the launch of the Registers of Moveable Transactions.

Final figures will be reported at the end of the financial year.

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