KPI update January - March 2024
Published: 15 March 2024Freedom of information class: How we deliver functions and services
An update on our key performance indicators (KPIs) for January to March 2024.
We are committed to being transparent and will share the progress against the latest strategic objectives and related KPIs outlined in our Corporate Plan on a quarterly basis.
Objective one: Delivering the benefits of a completed land register
| Performance indicator | Aim | Total | Progress |
|---|---|---|---|
| Identify ownership of Scotland's land mass | 95.6% | 95.3% | Meeting indicator |
| Performance indicator | Aim | Total | Progress |
|---|---|---|---|
| Clear pre-2023 cases | Between 8,000 and 12,000 | 10,489 | Meeting indicator |
| Performance indicator | Aim | Total | Progress |
|---|---|---|---|
| Dealing of the Whole | 90.0% | 94.5% | Ahead of indicator |
| First registration | 80.0% | 69.3% | Behind indicator |
| Transfer of Part (without unregistered prior applications) | 75.0% | 79.0% | Ahead of indicator |
Objective two: Deliver more benefits to Scotland by providing innovative and accessible land and property data
To meet our applications quality target, we will:
- improve our data
- identify new products and data reports
- offer customers greater accessibility to information we hold
| Performance indicator | Aim | Total | Progress |
|---|---|---|---|
| Applications quality to be above 95% | 95% | 95.5% | Ahead of indicator |
Objective three: Develop and deliver digital improvements
To continue to meet this target we will provide faster and more secure digital tools where appropriate.
| Performance indicator | Aim | Total | Progress |
|---|---|---|---|
| Customer Satisfaction Index (CSAT) to be consistently above 78% | 79.5 | 81.7 | Meeting indicator |
This KPI reports biannually.
Objective four: Inspire our people
We know a talented, engaged, and energised workforce is essential to successful delivery across all our strategic objectives.
| Performance indicator | Aim | Total | Progress |
|---|---|---|---|
| Improve employee engagement | 68% | 65% | Approaching indicator |
| Improve participation rate | 71% | 77% | Ahead of indicator |
The annual Civil Service People Survey takes place each October across the civil service. Once the results are available these will be published here.
Additional staff surveys are taken in year to make sure that positive engagement is being maintained across the organisation.
We aim to retain our Gold Status in 'We invest in People' and 'We invest in Wellbeing' accreditation. We will report on this at the end of the financial year.
Objective five: Be an effective and efficient, future focused delivery organisation
| Performance indicator | |
|---|---|
| RoS will maintain a break-even financial position | Ahead of indicator |
We are preparing for the launch of the Registers of Moveable Transactions.
Final figures will be reported at the end of the financial year in the Corporate Plan.