KPI update January - March 2024

Published: 15 March 2024
Freedom of information class: How we deliver functions and services

An update on our key performance indicators (KPIs) for January to March 2024.

We are committed to being transparent and will share the progress against the latest strategic objectives and related KPIs outlined in our Corporate Plan on a quarterly basis.

Objective one: Delivering the benefits of a completed land register

Identify ownership of Scotland's land mass
Performance indicatorAimTotalProgress
Identify ownership of Scotland's land mass 95.6%95.3%Meeting indicator
Clear between 8,000 and 12,000 pre - 2023 cases each quarter (was originally 4,800-7,200)
Performance indicator AimTotalProgress
Clear pre-2023 casesBetween 8,000 and 12,00010,489Meeting indicator
Despatch the majority of new cases within 35 days
Performance indicator AimTotalProgress
Dealing of the Whole90.0%94.5%Ahead of indicator
First registration 80.0%69.3%Behind indicator
Transfer of Part (without unregistered prior applications)75.0%79.0%Ahead of indicator

Objective two: Deliver more benefits to Scotland by providing innovative and accessible land and property data

To meet our applications quality target, we will:

  • improve our data
  • identify new products and data reports
  • offer customers greater accessibility to information we hold
Objective two KPI - January - March 2024
Performance indicatorAimTotalProgress
Applications quality to be above 95%95% 95.5% Ahead of indicator

Objective three: Develop and deliver digital improvements

To continue to meet this target we will provide faster and more secure digital tools where appropriate.

Objective three KPI - January - March 2024
Performance indicatorAimTotalProgress
Customer Satisfaction Index (CSAT) to be consistently above 78%79.581.7Meeting indicator

This KPI reports biannually.

Objective four: Inspire our people

We know a talented, engaged, and energised workforce is essential to successful delivery across all our strategic objectives.

Objective four KPI - January - March 2024
Performance indicatorAimTotalProgress
Improve employee engagement 68%65%Approaching indicator
Improve participation rate 71%77%Ahead  of indicator

The annual Civil Service People Survey takes place each October across the civil service. Once the results are available these will be published here.

Additional staff surveys are taken in year to make sure that positive engagement is being maintained across the organisation.

We aim to retain our Gold Status in 'We invest in People' and 'We invest in Wellbeing' accreditation. We will report on this at the end of the financial year.

Objective five: Be an effective and efficient, future focused delivery organisation

Objective five KPI - January - March 2024
Performance indicator 
RoS will maintain a break-even financial position Ahead of indicator

We are preparing for the launch of the Registers of Moveable Transactions.

Final figures will be reported at the end of the financial year in the Corporate Plan.

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