Outcome 3: Becoming more accessible and inclusive
Published: 28 April 2023Freedom of information class: How we deliver functions and services
We will be a more inclusive and accessible organisation, guided by lived experience of protected groups.
Why?
| What evidence informed this outcome? | ||
|---|---|---|
| Colleagues noted a need for networks to influence our activity more effectively | Evidence highlights that protected groups often have poorer experiences of employment | Colleague surveys suggest differences in experiences of those with protected characteristics, particularly disabled colleagues. We need to consult with colleagues to understand the reasons for this |
| What do we need to address? | ||
| We want to listen to protected groups and better understand their needs and experiences | We want to learn from lived experience to keep making our workplace more inclusive and our services more accessible | |
| How will it support us to meet our duties and purpose? | ||
|---|---|---|
| Public Sector Equality Duty Eliminate discrimination Advance equality of opportunity Foster good relations | Protected characteristics Age, disability, gender reassignment, pregnancy & maternity, race, religion & belief, sex, sexual orientation | |
| RoS Values Customer focused Professional | RoS Corporate Plan Objective 4: Inspiring our People Objective 5: Effective, Efficient and Future Focused | RoS EDI Strategy |
How?
| What will we do or change to achieve the outcome? | |||
|---|---|---|---|
| Develop an approach to capturing lived experience that considers those being consulted and makes best use of the information | Support our equality networks and forums to effectively influence the design and delivery of our internal and external work | Identify opportunities for other colleagues and external stakeholders to share their lived experience and help shape how we do things | Keep building the confidence and capability of our colleagues to deliver an accessible and inclusive service to customers |
| Where will we see the impact of our activity? | |||
| We will have a greater understanding of lived experience and people willing to engage with us | We will have more engagement with our networks. We will have taken action based on their input | We will understand the lived experience of those with protected characteristics not covered by networks | Our customers will be able to access our services more easily and will be satisfied with their experience |
| When should we start to see the impact? | |||
|
Up to 6 months |
6 months to 1 year |
1 year to 18 months |
Up to 2 years |
| How will we measure it? | |||
| Approach document and record of learning | Number of engagements and actions progressed | Number of engagements and equality factors covered | Customer feedback |
Who?
Our Equality Networks and colleagues across RoS with protected characteristics
Customer Experience Team
External partners
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