Ed Thomson

Ed Thomson

Ed Thompson is a VP, Distinguished Analyst working at Gartner for the last 26 years.

He researches Customer Experience (CX) and Customer Relationship Management (CRM).

He focuses on CX and CRM strategy, metrics, governance, and voice of the customer.

Prior to Gartner he worked at a research and strategy consultancy called INTECO and before that at a consulting and systems integrator called Data Sciences.

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