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InsideRoS | The Registers of Scotland blog

Keeper's monthly update May 2025

Published: 29 May 2025

Stay up to date with everything happening at Registers of Scotland (RoS) with our monthly newsletter.

Key messages:

  • We have maintained our Customer Service Excellence Award
  • Find out more about our Registers of Moveable Transactions
  • Enhancing access to Registers of Scotland House Price Data
  • Making the most of our API integrations
  • Our Equality Mainstreaming Report 2025
  • Keep up to date with our performance

We have maintained our Customer Service Excellence Award

We are committed to continuous improvement and providing a high-quality service. As part of that commitment, we can now share that we have maintained our  Customer Service Excellence Award (CSE) for another year.

We also recently published our Customer Satisfaction Index scores. You can keep up to date with our current and previous scores, benchmarked against industry standards, on our new webpage.

Read more.

Find out more about our Registers of Moveable Transactions

The Moveable Transactions (Scotland) Act 2023 has modernised the law in Scotland by facilitating more flexible access to financing for businesses through the creation of two new registers.

The Register of Assignations (RoA) and the Register of Statutory Pledges (RSP) were launched on 1 April 2025.

Find out more.

Enhancing access to Registers of Scotland House Price Data

This new resource has streamlined access to data, improving its presentation and accessibility.  This will help to support legal professionals, researchers, and the media to make informed decisions based on accurate, timely, and accessible information.

Making the most of our API integrations

At RoS we want to support conveyancers and their clients to have a smooth and straightforward property transaction. Our Application Programming Interfaces (APIs) mean that your work systems can talk directly to RoS systems, saving time and reducing the need for manual checks and switching.

For example, Denovo (opens in new tab), a provider of legal software and services, has recently launched a RoS integration within their ‘CaseLoad’ management system.

You can find out more about the integration and our APIs in our blog.

Our Equality Mainstreaming Report 2025

As a public organisation, we have legal duties under the Equality Act (2010).

This report focuses on our efforts to mainstream equality under the Public Sector Equality Duty. It provides an update on our 2023 mainstreaming outcomes and sets out our next steps from 2025 to 2027.

Keep up to date with our performance

You can see how we are performing on a monthly basis by visiting our performance pages.

Contact us

For general enquiries or specific questions about an application please contact:

Email: customerservices@ros.gov.uk
Phone: 0800 169 9391

If there is anything else you would like to bring to my attention, please email FAO Jennifer Henderson: rossecretariat@ros.gov.uk.

Author

Jennifer Henderson
Keeper of the Registers of Scotland