Once you’ve requested your discharge, it will be sent to the lender for approval before submission to RoS for registration.
Discharge status
A ‘With Lender’ status on your dashboard means your lender is still to approve the discharge.
You should contact your lender if:
- you are concerned about the time it's taking to process
- your status is showing as 'Declined' and you need further explanation
- you have sent a discharge request to your lender and don’t want it to be approved
Lender contact details
- 1st Stop Home Loans - 0141 222 7950
- Adam & Company, part of the RBS group - 0207 753 1000
- Aldermore - 0333 321 1000
- Aviva - 0800 158 4177
- Birmingham Midshires - 0345 300 2627
- BoS/Halifax mortgage servicing team - 0345 850 3705
- Clydesdale and Yorkshire Bank Group - 0800 121 4203
- Darlington Building Society - 01325 741 043
- Governor and Company of BoS - 0345 603 1136
- Legal and General Home Finance - 0333 004 8444
- Nationwide Building Society - 0800 302 010
- OneFamily Lifetime Mortgages Limited - 0800 802 1645
- Optimum Credit - 0141 222 7950
- RBS (inc NatWest) - 0345 7212 600
- Scottish Building Society - 0131 313 7733
- Scottish Widows Bank - 0131 655 3580
- Shawbrook Bank - 0141 222 7950
- Virgin Money - 0345 602 8301