Reasons to contact your lender


Once you’ve requested your discharge, it will be sent to the lender for approval before submission to RoS for registration.

Discharge status

A ‘Requested’ status on your dashboard means your lender is still to approve the discharge.

You should contact your lender if:

  • you are concerned about the time it's taking to process
  • your status is showing as 'Declined' and you need further explanation
  • you have sent a discharge request to your lender and don’t want it to be approved

Lender contact details

  • Lloyds Banking Group (inc Halifax) – 0345 720 3040
  • RBS (inc NatWest) - 0345 7212 600
  • Clydesdale and Yorkshire Bank Group - 0800 121 4203
  • Nationwide Building Society - 0800 302 010
  • The Mortgage Works - 08000 304060
  • Scottish Building Society - 0131 313 7733
  • Virgin Money - 0345 603 8301

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