Reasons to contact your lender


Once you’ve requested your discharge, it will be sent to the lender for approval before submission to RoS for registration.

Discharge status

A ‘Requested’ status on your dashboard means your lender is still to approve the discharge.

You should contact your lender if:

  • you are concerned about the time it's taking to process
  • your status is showing as 'Declined' and you need further explanation
  • you have sent a discharge request to your lender and don’t want it to be approved

Lender contact details

  • BoS/Halifax mortgage servicing team - 0345 850 3705
  • Birmingham Midshires - 0345 300 2627
  • Governor and Company of BoS - 0345 603 1136
  • RBS (inc NatWest) - 0345 7212 600
  • Clydesdale and Yorkshire Bank Group - 0800 121 4203
  • Nationwide Building Society - 0800 302 010
  • The Mortgage Works - 08000 304060
  • Scottish Building Society - 0131 313 7733
  • Virgin Money - 0345 603 8301
  • Aviva - 0800 158 4177
  • Adam & Company, part of the RBS group - 0207 753 1000
  • Tesco Bank - 0345 051 8446
  • 1st Stop Home Loans - 0141 222 7950
  • Shawbrook Bank - 0141 222 7950
  • Optimum Credit - 0141 222 7950
  • Legal and General Home Finance - 0333 004 8444

Was this page helpful?