Our pre-registration reports, ordered and delivered through our online services portal, are designed to give assurance to sellers, purchasers and lenders when transacting with property.

A report should be requested as early as possible to allow you time to act on the information we provide. Our diary service allows you to request a specific date for the completion of a report, otherwise we aim to complete reports within four days of receipt. On completion, we'll email you a link that gives access to view, save and print your report for up to one year. All reports include a free continuation report that can be ordered within six months of the initial report.

Contact us

For enquires about a report you've already ordered or received, email or call us on 0800 028 9295 (Monday to Friday, 8.30am to 5.00pm).

For general enquires, call our customer service centre on 0800 169 9391.

To set up an account or to report a problem with the system please contact our online services team by emailing

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