RoS Board Agenda
Agenda items to be taken in private
March 2023 Board Minutes
A summary of the ongoing RoS Board actions.
An overview of RoS’ financial planning and assurance of robust approach supported by accurate business throughput forecasting.
CSAT Performance Reporting
A summary of the high-level results of our spring customer satisfaction survey, providing the metrics for measuring our performance across our customer facing services. This survey also provides our customer effort score and the opportunity to benchmark against both public and private sector bodies.
KRR Reporting by Exception
To provide an update on the Key Risk Register following relevant reviews.
Annual Report and Accounts
To provide the Board the opportunity to discuss feedback on the initial draft of the Annual Report and Accounts 2022-23.
The Annual Reports and Accounts have since been approved, and can be viewed here.
Health & Safety Annual Report
To provide an overview of health and safety arrangements at Registers of Scotland and provide assurance on the adequacy of measures in place.
Board Effectiveness Review Pulse Survey Proposal
In accordance with the RoS Board terms of reference, this paper proposes to conduct an annual assessment of performance as a board, with the intention of continuously improving effectiveness.
Governance Risk Discussion Tracker
To provide sight of risk discussions that have taken place at the Board and Audit and Risk Committee meetings, ensuring all risks are discussed appropriately.
EDI Mainstreaming Report
This paper relates to the 2023 Equality & Diversity Mainstreaming Report. It covers the development of the report and the new outcomes for 2023-25.
Strategic Workforce Planning Update
This paper updates the RoS Board on the work of the Strategic Workforce planning project and in particular the recent work being done to align colleagues to the achievement of Strategic Objective one and the reduction of open casework.
Annual Compensation Update & Fraud Reporting for 2022-23
To update RoS Board on the payment of compensation and recovery of losses by Registers of Scotland in the financial year 2022-23.