Annual Report 2022-23

Published: 09 October 2023

We have now published our 2022-23 Annual Report and Accounts, giving an outline of our key business activities and performance over the past financial year.

A key focus of 2022-23 has been our continued effort to clear our long-standing open casework and respond to the needs of our customers.

This includes:

We are encouraged that these efforts have seen our Customer Satisfaction Index results achieve a score of 79.7 for professionals and 87.8 for citizens.

But, of course, there have been challenges too. There is still a lot of work to be done to clear our long-standing open casework and that continues to be our focus for the coming year.

The Keeper of Registers of Scotland said:

Everything we do is underpinned by the dedication of our colleagues, and the support of our customers, partners and stakeholders.

I would like to thank everyone who has contributed to our progress, and I am looking forward to continuing to work with you all to build on this in the year ahead.