We have now published our 2022-23 Annual Report and Accounts, giving an outline of our key business activities and performance over the past financial year.
A key focus of 2022-23 has been our continued effort to clear our long-standing open casework and respond to the needs of our customers.
- We completed 90.5% of registrations within 35 days (up 3.9% from 2021-22)
- We launched our 21st register - the Register of Persons Holding a Controlled Interest in Land
- We supported Companies House to launch its new UK Register of Overseas Entities
- We launched The RoS Digital Registration Etc. Regulations 2022 for the purposes of allowing ‘born digital’ deeds to be recorded in the Register of Deeds
- We were awarded the gold level ‘We Invest in Wellbeing’ and retained our ‘We Invest in People’ accreditation from Investors in People
We are encouraged that these efforts have seen our Customer Satisfaction Index results achieve a score of 79.7 for professionals and 87.8 for citizens.
But, of course, there have been challenges too. There is still a lot of work to be done to clear our long-standing open casework and that continues to be our focus for the coming year.
The Keeper of Registers of Scotland said:
Everything we do is underpinned by the dedication of our colleagues, and the support of our customers, partners and stakeholders.
I would like to thank everyone who has contributed to our progress, and I am looking forward to continuing to work with you all to build on this in the year ahead.
You can read the full 2022-23 Annual Report and Accounts on our website.